Casa Jose Tapas — Restaurant in Hassan حسان

We came with friends only for oysters, cose Rabat - perfect place to taste them. First strange thing - waiters wasn't able choose who take the table. And I can say why (cose I'm also worked in service long time) - there were big table who were celebrating something, and nobody wanted to take table with simple tourists, small check=less tips or maybe none. But in a restairant with good service, none guest should notice such behavior of service. So one "brave" waiter took table. We ordered wine, oysters and few starters more. Oysters and wine came ASAP, but something happend to other starters. He forgot part of the order and actually forgot that he got a table. Hardly I found him and remided about it. But my friend didn't like that and wrote review. Waiter brought forgotten starters, but again forgot one, but didn't care about it, cose we were going to leave the place in few min. And now, situation why I decided to wrote this. Somebody, maybe manager (i haven't seen him/her) have seen the review of my friend and waiters started attack us by "service" Ok, they say appologies, but then some of them started staring at us, our waiter usked my friend to change his review, and few times enterated him when we had a speach. This is not nice and uncomfortable. In such cases waiter should give apologies one time with full info and bring full order and make one complement (by the way complement were made by another waiter on a go, thanks him, but impression were already spoiled) Attack by service, when a lot of waiters trying to do something with "problem table" works badly. P.S. oysters were great by the way, other starters too. Please, managers, fix...

Everything started well. We arrived abit early and got told we had to wait 20 minutes for service not a problem even tho it was 2 pm for lunch. As we tried to order, about 3 items were not available and the one white wine which we wanted. We ended up ordering about 9 dishes between 4 people. The 6 appetisers were good despite the avocado and shrimp salad being embarrassing… only half an avocado with 3 pieces of shrimp decorating the extra shavings of a second avocado piece. But when the 2 steaks arrived, one was on the boarder of being medium like we asked, but also Immediately noticed that this steak was cooked on a pan instead of the “wood fire” like described on the menu. After confronting to the waiter, he said the wood fire was not ready, which he didn’t tell us before.The second steak was barely cooked and basically raw which they did not want to replace at first once we spoke to the waiter. After the chef had the audacity to come downstairs all the way from the kitchen to ask what was wrong as if the cut in half purple steak wasn’t obvious enough. The chef made the most outrageous comment of sharing that if a new steak would be made that he would be the one paying for it. By the end, the waiter tried to add 200dhs on our bill as a “tip” as if it was to cover for the steak that would be paid by the chef or even worse as if he wanted to take advantage of the fact that we are foreigners that are willing to throw money at them for this kind...

Our worst meal during two weeks in Morocco - avoid.

Firstly, it took 20 minutes until someone took our order despite the restaurant being close to empty and many staff just chatting downstairs. Whenever we were served, it was miserable and reluctant. As if our custom was a disturbance to chatting with the other staff.

The food was okay, but small portions (a 100 dirham portion of chicken skewers was just one chicken skewer).

But the real frustration was that we were served french fries instead of Patatas Bravas. When we raised this to the waiter he said this was what we ordered 'Patatas Fritures'. When it came to paying and we again outlined that we did not order the french fries, he then admitted that they were out of Patatas Bravas. Clearly rather than flag this to us, they changed our order and the waiter attempted to mislead us that we had ordered incorrectly.

Then to top it off, we spent long enough with our food finished and no service that we ended up just getting up and going downstairs to pay. If we hadn't, I think we would still be waiting tomorrow...

Strongly recommend you...