Restaurant IDA — Restaurant in Almere

The staff and the shift manager have absolutely no idea what adequate customer service means. Trying to follow the restaurant’s rules — which make no sense in my situation — the shift manager saw no better option than to kick me out of the restaurant.

I came here to have dinner on August 20th around 6 PM. The rules they enforce are completely ridiculous for single guests — according to their “all-you-can-eat” concept, you are only allowed to sit at a large table with an uncomfortable chair. I wanted to sit on the couch at a small table. This rule might make sense if there were several people, because of the number of plates brought to the table — but I was alone.

Moreover, just yesterday, when a much more descent and competent staff was working, I sat at that exact same couch and had no problems at all. The waiter yesterday initially also asked me to move, but then used his common sense and told me I could stay at the table I preferred.

This evening started the same way — the waiter told me to move. I explained that I had just eaten at that same table yesterday and everything was fine. He had the nerve to make me prove I was really there yesterday. I showed him the receipt, but that wasn’t enough — he called the manager.

But today it was a different manager, not the one from yesterday. He came over with a very self-important attitude and told me I couldn’t sit on the couch. I’ve seen him here before — he used to deliver dishes just fine. Who on earth thought it was a good idea to make him a shift manager? When I responded that the table was perfectly suitable for me and that I had just sat there yesterday without issue, he said that it had been an exception — and told me to go. Just like that: “You may leave.”

I was completely shocked by his rudeness. An employee like that — who has no ability to communicate with people — should never be put in a management position. He discredits the entire restaurant with his unprofessional behavior. It felt like someone had temporarily left him in charge while the adults weren’t home, and he suddenly decided he was some kind of supreme manager, ruler of chopsticks and tablecloths. He doesn’t understand the basics of working in the hospitality industry, where the goal is not only to serve good food, but also to welcome guests.

He doesn’t get that a manager’s job is to de-escalate conflicts and explain why certain rules exist — and that those rules are meant to serve the comfort of guests, not to create meaningless restrictions. He didn’t even understand the purpose of the rule he was enforcing — he just kept repeating like a robot: “It’s the restaurant policy.” It’s always frustrating to deal with people who blindly follow rules without using their judgment or taking circumstances into account.

Apparently, this restaurant has too many customers, so they don’t even try to attract new ones — quite the opposite, they push away anyone who doesn’t blindly fit the system, instead of making their rules work for the guests.

My evening was completely ruined. Needless to say, I will never come back. Thankfully, there are plenty of other sushi places in the area where you can enjoy your meal without being treated with arrogance...

If you go by 05:15, you get a good spot to sit. No reservation is needed. The varieties ofmaki, terayaki and warm dishes are great when you compare them with other restaurants. They have charges competitive with other sushi restaurants. It becomes a bit congested when it starts to become 07:00. In the evening. The tables are very closely placed and I was afraid that the waitresses would hit the crockery lying on the table when they are serving. All in all, it’s a one-time...

Very good food I must say. What I also like with sushi is that it's not like cold but more room temperature and that was the case here. Also the presentation was very good. Staff very friendly and it is all you can eat for 25 euro during lunch. Definitely ate enough food to say it's worth the price. For certain things you pay extra on top but that is clearly stated in...