Domino's — Restaurant in Amsterdam

worst service i ever had in amsterdam! 2 bad experiences in the last 2 weeks and im never ordering from them again! the first time i ordered through thuisbezorgd and my order came in one hour and a half and on the phone the guy said i would get something as compensation, nothing! the second time i called to make sure they get my order, they say 30 minutes for a pizza (i live 5 min away by scooter btw) and it arrives in 55 minutes, when i had to go to work in one hour plus they got my pizza wrong, i ordered quatro formaggi and i got a weird pizza made from 4 other pizzas, all of them with meat and i asked for quatro formaggi to not have any meat. i am never ordering again...

Quality and service is inconsistent here, but that is expected when you only have 16 year olds working here. Sometimes you have to wait quite long. Other times your order is ready to be picked up and still warm by the time you get home. Don't expect any commercial gesture when they mess up your order or if you have to wait long. I live around the corner and went to pick up my order and I had to wait for quite some time; my pizza's were ready but the rest of my order was forgotten. As I waited for the rest, my pizza's turned cold by the...

As others have said, food delivery did not arrive even after significant delays. When calling after 1 hour BEYOND the expected arrival time, they said that the pizza has not been cooked and will take at least an hour more due to busy times. Not sure why communication was not made earlier (i.e. to cancel all orders earlier and lessen their load) or why order was accepted in the first place.

Following this, no compensation was offered, and the refund process (via Uber eats) apparently takes 10 days....