Il Delfino Blu — Restaurant in Amsterdam

If i could give zero stars I would 100%. Me and my sister went to eat there and asked for tap water. The server came back with bottled water and we were confused so we asked if it was tap water, and she said yes the bottle was filled with tap water. In the end when we got the bill, we see the price of water has been included (tap water is usually free) and we just decided to clear the confusion. On hearing our side, the manager gave us a new bill with the price removed. But before we could exit, the owner came out shouting forcing us to pay the price. We didnt mind paying, but the owner screamt at us while we maintained our peace. He even stooped as low as telling us to get out of the restaurant. Yea, I would never recommend anyone to go eat here, the owner is short tempered and doesnt have manners to speak to his customers. It's not that we had to pay what im disappointed about, it is the way the owner was screaming and ill mannered. The owner screamt at my sister the most, not caring about raising his voices. Someone should definitely look into this.

UPDATE: Yea we were your regular customers. Imagine not being able to run your own restaurant properly, not even having the etiquette to speak to your customers properly or provide training to your staff. You talk about my family, but you dont know how to treat people and own a restaurant. We never said no to paying, we just asked for clarification because after all it was your mistake. I can understand why one bottled water was so important, after all the restaurant is empty most...

The first evening I ordered at 20:00 via deliveroo, at 21: 00 I didn't receive anything while seeing on the app that my order was DELIVERED?! so I contacted deliveroo chat, the restaurant told them my food is being made. I waited till 23:00 and they said they're sorry but they didn't see my order, it must be problem with deliveroo I need to call them. The next day I called at 12:00 to see if they can deliver my previous order, the guy spoke so slowly and confusing that they are busy I need to call one hour later(what am hungry!). So I placed another order via Deliveroo, one hour later it was still being made. When I called them again at 13:40 the guy told me I need to wait until his co-worker…I was so confused, but without further explanation he...

I have been ordering at this place for 7 years and last week I have been extremely mistreated by the owner. If it was one of the employees I would have understood it someway but if this comes from the owner I am shocked.

I called to order 2 pizza and I asked for some information regarding the menu and he was extremely rude and impatient. He hang up on me and I called 3 times back and he hang up each time. This kind of entrepreneurial mindset should not be rewarded and I will never order here again. Clearly he was stressed but 1 that doesn’t justify his attitude plus I waited 3 days for an apology.. nothing!

This person is the owner but he doesn’t own the responsibility to run his business

If you value good customer service...