LAFFA - Utrechtsestraat — Restaurant in Amsterdam

We were craving some Lebanese food yesterday and after an unsuccessful attempt at ordering from uber eats - we made our way to the restaurant. I ordered the chicken Laffa - im not sure if it was because I was super hungry but I devoured it within minutes! We also had the homemade lemonade and the malabi flan, both were on point. A dining experience is not complete without good customer service. Since my uber eats app didn’t work for this particular restaurant, I called them to ask if they would be open for dine in to which they replied that they’re open till 1 am. Upon reaching the restaurant, the not so kind lady told me that we cant dine in since they just had a paint job done. I was a little confused so I asked agin to confirm to which the lady replied in a very rude manner ‘I told you we just painted’. If I was there alone - I would have instantly left without ordering but since I was with people who wanted Lebanese food, I decided to keep my calm and go with it. We ended up eating at the bench near the canal nearby which wasn’t ideal for me but was not the worst thing in the world. Would I order from this place again? Probably yes since I liked the food but I would not dine in since the human interaction part of the night kind of ruined my entire evening. I am still gonna give it 3 stars since I really...

Absolutely terrible experience. We ordered one Shawarma Deluxe and one Royal Falafel to go – instead, we received two completely dry falafel wraps with not even a sign of the “royal ” components we paid for.

We were charged 24 euros for what felt like a scam. The food quality was awful but what made it even worse was the unprofessional behavior of the staff. The people behind the counter were unserious and dismissive. They were speaking to each other in Arabic, laughing, and making comments that made us feel mocked and disrespected as customers. It was as if they were joking about ripping us off right in front of us.

This place operates with zero transparency or care for the customer. The entire experience felt shady and dishonest. I rarely leave negative reviews, but this was one of the worst food experiences I’ve ever had – both in terms of quality and how we were treated.

Avoid this place at all costs.There are so many better shawarma or falafel spots in Amsterdam. Guys don't waste...

The place is small but cozy. It doesn't give off Middle Eastern vibe, but it's nice. The shawarma classic is not classic at all, it's so different I don't think it should even be called a shawarma, they could have gave it a different name since they are clearly doing their own special thing, from the bread all the way to the sauce it's ... different (it sais garlic sauce but it's not made like classic garlic sauce). Naming aside, the sandwich is big and tastes good, I loved the bread, and the meat was okay ish. I would come back to try the rest but i don't think I would come here just for the...