New York Pizza — Restaurant in The Hague

The quality used to be quite good, but over the past year it's become unpredictable - sometimes the pizza is very dry with few toppings and everything sunk into the middle of the crust with large bald areas and bubbles in the dough OR it's very good! You just don't know what you will get. Delivery times are pretty normal - busier on weekends of course. I've only had a few times where the delivery time was extremely long (it happens).

I never complained in the past but it got to the point recently that I had to call the store and let them know things had gotten to a point of being unacceptable. The manager was very attentive and issued a credit for the next order, which unfortunately was just as bad. But the next one after that (I called and placed the order on the phone and explained the issues we'd had) was great!

Ultimately, I believe they have a staffing and/or management issue and may need to retrain their people to make the products to standard. Or, there's a morale problem and SOME (not all) of the people there just don't care about the quality of their work.

Regardless of the cause, it's fixable and this could be a great brand if they would just take the time to invest in addressing the quality and overall operational effectiveness.

It's delicious pizza when done...

Annoying how slow the service is. Every time I make an order it takes at least 45 minutes before it arrives and everytime I call to ask why it takes so long all I get is an excuse that they don't have enough pizza delivery guys or it's a busy period. No sorry or anything. Even though my address is just a 15 minutes with the bike from the pizza place. Domino's is even farther and yet they make it everytime within 20 minutes . This needs to change New York pizza because I like your pizzas but an hungry man is an angry man as they say. After an hour I got my order and they got it all wrong. I order double tasty and I got...

Timed orders are not on time with NY pizza. Voorburg and Frederik Hendrik in Den Haag.

Such a shame when we place a timed order to be delivered at a certain time, make sure that you be there as promised or max 5 or 10 mins late. But not 30 minutes. If you have this service then don’t be late.

This is a common thing with at least the two franchisees from NY pizza as mentioned above. Planning is not their...