Saray Restaurant — Restaurant in The Hague

I’m extremely disappointed with my recent experience. I had visitors over and decided to order two lamb doner meals and a sandwich. The meat was clearly not fresh — it had the appearance and texture of leftovers from the previous day. The fat was congealed and frozen, making the entire dish look and taste disgusting.

This is not only a serious quality control issue but also completely disrespectful to your customers, especially when we’re trusting you to serve fresh, safe food.

Update:

Thank you for the reply, but I was honestly disappointed by the tone and handling of my concern. I understand that fat solidifies over time — but the other meals we ordered at the same time were still warm and enjoyable, which suggests that there may have been an issue with how this particular dish was packed or prepared.

I want to clarify that I called at 13:00 because that was the time my visitors had just left, and I was eager to hear an explanation right away. Unfortunately, the person on the phone insisted that “it’s impossible” and was dismissive, offering no real solution.

I’ve been a regular customer for years and never had a reason to complain until now. This wasn’t just about cold food — it was the poor attitude and unwillingness to acknowledge a valid concern that made this experience so frustrating.

I hope future complaints are met with a bit more respect and...

A mixture of doner, beef and mutton. I didn't have the opportunity to learn which part of which animal they used and how much. I don't know about marination either. Even though it was cooked over coal fire, I couldn't smell the smoke. As for the taste of the meat, it is not good enough to make you visit again and again. The meat is not too tough but not tender enough either. Either mutton was used in small amounts or the soft and lean part was used. There also may be a problem with marination.

Finally, the lady who took care of us was very friendly and welcoming. I thank her. We expect the same sincerity from other employees. I think they know very well the importance of satisfying...

The food at Saray was absolutely delicious! We ordered the lentin soup and the Saray Special Grill Plate, paired with two refreshing Ayrans (yogurt drinks). The appetizers—a small plate of yogurt-based salad and Ezme with fresh bread—were perfect and made us feel right at home. The staff were kind and attentive, and the owner, a friendly Azari gentleman, added a warm touch to the experience. Don’t miss out on the Pistachio Baklava—it was soft, fluffy, and just the right amount of sweet....