Vaca Negra Steak & Grill — Restaurant in Zwolle

Came here a while back and our experience was plainly put: "Bad".

Firstly: the menu on their own website has different pricing than their actual physical menu in their restaurant. Essentially a good way to mislead customers into your restaurant.

Secondly: when we ordered our meals we had two different steaks (both medium cooked), 3 sides and a mushroom sauce. As for drinks we ordered a glass of the Malbec and a glass of the Merlot.

After we made our order it took 15 to 20 minutes for just our wines to be served and we waited 45/50min for our food to be served. Yet, the food that got served, wasn't even ours.

When the waitresses came to our table I poined out that this wasn't what we ordered and we have been waiting insanely long for out food to come out. They apologised and said they had a new girl waiting tables, poor excuse if you ask me.

When we told them what we ordered, we only got one of our steaks, without any sides (again). (After mentioning that again, I finally received my steak). One of the steaks was cooked medium and the other well done. At this point I had absolutely had it with this restaurant. I pointed out we still hadn't received any sides, after having sat there for an hour. They served us ONE side dish and again, forgot the others. Besides messing up the order, we also had to ask several times to receive the sauce we ordered with our steaks.

In the end we just gave up. We ate our steaks and wanted to get out of there a.s.a.p.

Apart from the restaurant having messed up several table orders, having poor service and poor quality food: Their knives are as sharp as a butter knife having to cut through a steak. How can you call yourself a "proper" steak restaurant when your knives cannot even cut through the meats?

This restaurant, that calls itself: "hoogwaardige smaakmaker" and serves with: "kwaliteit", must have been in a different time, because it is the absolute opposite.

I do not recommend this restaurant. If you fancy a proper steak, with proper sides and at least decent service, you would have to look elsewhere. We are never...

Yesterday was the first day for restaurants to reopen and it was a bank holiday. Surprisingly though the terasse was completely empty at lunchtime even though it was a glorious sunny day. You'd think they would therefore be very accomodating to their only customer at that time. I understand that their lunch menu had to be small, it is difficult to restock and predict how many people you'd serve on that day and the burger that was the most expensive thing on the menu was indeed gigantic so the price was correct. However, if they wanted a good review to attract customers, I'm afraid I'll have to disappoint. It's s all in the details but still I left feeling something had gone wrong with that whole experience. We are invited to sit down not having been asked if we had any symptoms. We then order drinks and that took a while to come. I was given the choice between a cola light and a cola zero, I chose light, I got a cola zero, no explantions..Then we order our food and again that took a while and even though I like the fact that they gave us the medium option for the burger and the wait generally reflects the freshness of the cooking. BUT we were, again, the only customers there. I then was asked if I wanted anything else, I asked for mustard, to my surprise and WITHOUT any prewarning they charged us for the mustard with a 'mayo' option written on the bill (1.5 euros if I remember, some pricey mustard and this was not even written on the menu). All in all I cannot...

After 2 hours we left the restaurant. Unfortunately, we did not get the food we ordered served by then..

We decided to go early to the restaurant because we were hungry and my gf's 3-year-old daughter joined us. So, we were one of the first guests in the restaurant. After we got a really elaborated introduction to their menu mentioning that you cannot find any better meat around Zwolle we were looking forward to taste it. However, when after more than one hour the 3-year-old started eating the dressing of the salad we had as first dish we asked the waiter for our food and she got some fries. The people next to our table were also wondering if they had forgot them and so did we. When after 2 hours and few times asking we still did not get our food but people around us who arrived after us did get their food we decided to leave. The waiter told me that it takes its time. Well, I cannot imagine how a medium-rare piece of meat takes 2 hours. We still had to pay our drinks and a first dish of 2 empanandas we shared by the way. The fries probably as well.

The wierd thing was that they act as it is normal to let people (especially 3-year old kids) wait for 2 hours for their food. There was no apology or whatsoever. I don't know if this is ignorance, arrogance or just a lack of social skills. If you forget an order that's ok. Just let your guests know. If it takes longer for any reason let them know. You can make it up to them by offering a drink or fingerfood. Or just say...