I have been going to Musashi for around 7 years being a local ( we stay around the corner). We had booked early. On arrival our table had only been set out for 2 people ( we had booked for 2 adults and 2 kids). The waitress we had seemed so disinterested in what we wanted it was laughable. No asking what we wanted to drink or anything, just dropped off a menu and was off as quick as she could get there. Embarrassing.

First food came for the kids. No utensils to eat it , not even a thought about how they would eat it. My partner eventually gave up watching them look at their food and had to go to the kitchen and ask for something to eat it with. They had around 7 waiters/waitresses milling around who looked so negative you'd think they were captive slaves. They eventually got utensils to eat it, but nothing for anyone else for anyone else. Maybe they thought eating with fingers was better than washing up chop sticks. So kids are eating, we aren't. There's hardly anyone in the place so what is the problem? But next thing, as one of the kids is drinking water, one of the waiters walks past and hits her arm and the glass smashes straight into her face. He obviously didn't even noticed this while she is crying and completely soaked in water. We pointed out to him. He was apologetic but then just gave us one napkin to wipe it up and carried on. She had a red mark on her nose where the glass smacked her and was very upset.

Food is very good, as always, but we had finished, 15 minutes later, even though waiters and waitresses had been wandering around not one empty plate was removed from the table. My partner even asked the previous waiter to take empty plates away. He took 2 away and then left the rest and just wandered past later on ignoring us.

I asked for a bottle of Saki at $57 . We were told, before any dialogue, that this would have to be drank in the restaurant and not taken away with us. Maybe say this after we have finished our meal and not treated like we were infants. No one said we wanted to take it away or wanted to.

Last straw was we paid the bill, at a decent & $180. After telling the waitress about our complaints we were shrugged off with 'been a busy night'. Quite obviously not a busy a night and quite ridiculous excuse.

Never going back now, to what was the best family style Japanese restaurant in Auckland, now not.