Thai Garden (Cranford St) — Restaurant in Christchurch

We dined at this restaurant last Saturday night. We had a few issues — the main one being that our mains never arrived.

We waited for around 45 minutes before asking where they were, as we didn’t want to seem impatient. We were never offered an apology, and rather than go online and leave negative feedback, we tried to voice our disappointment in person to the manager before leaving.

We were met with excuses and little to no concern, before having the docket presented to us and being asked to pay — and basically move on.

I see here that any negative feedback is met with sarcasm, instead of an attempt to understand or take on board constructive criticism. The manager mentioned that times were hard — and, without trying to sound sarcastic myself, I wonder why, when they clearly don’t care when things go wrong.

Pay up and move on.

Replying to your response:

The only lighting that was adjusted was when I (not you) asked an influencer you had in to turn off her extremely bright light, which she was using to photograph her meal. She continued to use this light, shining it directly into our eyes, until she finally moved tables — away from disturbing the diners.

One of the drinks was missed in the second round, and we would likely still be waiting for our mains today if we hadn’t asked for them. I can assure you , your team certainly didn’t go out of there way to accommodate anything for us. The diners at the table opposite us received their starters after they were already partway through their mains.

I was only bringing up our issues here — but clearly, this restaurant has many.

Your response is an interesting one, as I’m only...

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