Gong cha (The Base Hamilton) — Restaurant in Hamilton

I usually dont write a bad review but this place made my son so sad yesterday that I would only feel better if I write this review online. After picking my son up from kindy he said he was sad in school and when i asked him what can we do to make him feel better he said he wants some pearls from the milktea shop so I went to the base Gongcha ordered my usual tea and asked for an extra pearl on the side, now I know the cup costs so I brought my own cup and my own little spoon for the little one like how I used to do it only to find out they dont wont allow us to do this. The man who I think is the owner of this place doesnt mind us doing it for as long as we bring our own cup, which I totally understand because the cups are not free, but yesterday the man wasnt there it was this young guy who is the one that served us and a young girl in the afternoon around that was there at the counter at 4:30pm. I asked the guy if he would be kind enough to do it this time given the situation and I wont come back ever again, and he just gave us a cold NO, my son looked at him hoping he would say yes to this poor boy but NO.. i explained to him and he understood, on our way to go to another shop in CBD Wucha or Snowtown he was patiently waiting for us to get there but with the traffic, the poor little boy slept in the car and never was able to have his pearl after a sad day in school. :( Amongst all the milktea shops in Hamilton only this shop wouldnt serve us a boba on the side. I have gone ahead and emailed Gongcha Head Office to see if there is a rule around this as the young boy in the counter said this is Gongcha rule and I want to understand. I have worked in the hospitality business for many years and I have never heard of this unless you are not buying an item from the menu.. but I am buying a drink wanting an extra pearl on the side and I was happy to pay an extra drink just so my son gets the pearl he wanted.. small thing but its a big deal...

Gong Cha at the base mall has gone downhill. Customer service is non existent. It's a shame because the drinks are refreshing and different. Went there today with no other customers, just me, purchased a drink, for some reason servers got into gossiping at work and forgot about me, the only obvious customer waiting in line, I wasn't alone so we weren't exactly quiet to be forgotten about. Someone else came around and ordered and they started making their drinks straight away. I had to ask where my drink was as I was just standing there waiting for the last 15 minutes. Man who gave me my drink didn't even apologise for their mistake, like 'Im sorry about that, I didn't realise your drink wasn't served yet', that's all you need to say, and it will not take away anything from you, maybe they didn't get proper how to deal with people training???. The drink was just sitting there and forgotten about, if I hadn't asked, they would not have even known. Well..... you're now one of the place I would not recommend to anyone and I am...

Would not ever go there again. This would have been a negative stars if the option is available . Ordered a Milk Foam Oolong Tea and he gave me milk tea oolong with extra foam and refused to say he took the wrong order . Frequently took the wrong order for people. The owner gave you the attitude . While waiting for him to check he also muck up another person order. Ended up walking out without the drink with him refusing to admit he was wrong . This guy shouldn’t be in customer service . Check your camera you took the wrong order and go home. You are ruining...