Burger King — Restaurant in Invercargill City

First of all the entrance to the place us littered with pushbikes and skateboards and the cage outside the main door has a collection of unruly youths playing hoops and swearing loudly as they comment and make many patrons uncomfortable. Next we step inside and we are greeted by an entire restaurant area of dirty unwiped tables, food littering the floor throughout the eating area, spilt drinks and filthy lids and cups all around the drink dispensing machine. Finally we make it to the service counter and order two meals choosing to upgrade from chips to the new spiral chips for free as advertised with any large value meal -- This was not to be. I was charged for the spiral chips ($4.75 each)!!! After waiting over 20 minutes for our order I queried the extra charge and pointed out the prominent advertising on the menu boards. Was told ..."Manager not available so keep your receipt and come back and speak to the manager. We don't have time to discuss this just now -- it's not even $10 so no biggie really" As if I wasn't pissed off enough at the total lack of cleanliness, non existent customer service and terrible attitude already when we finally got out food and cleaned our own table to sit at -- all of the burgers contained pickles (gherkins) despite requesting none twice during the order process. The food was duly deposited in the rubbish, chips eaten and Sunday eaten. No drink could be had as dispensing machine area filthy and no lids for cups and spilt drink everywhere. Come on Burger King. Clean up your act. Other stores in this chain are awesome yet our home town one is rampant with filth and disgusting attitudes. Our crew prefer BK over the other fast food chains but it seems we will have to choose another option for Invercargill as this is bad from the minute you approach the entrance and just gets progressively worse as you go thru the doors. Several people commented on the state of the place and lack of cleaning and we watch three other parties leave without consuming their food because of the unpleasant...

I had the most unfortunate experience with burger king in invercargill today as i or should i say my family were ordering their food the lady on the speaker complained that they couldnt hear what was being said in the order and started to proceed to dictate who should be speaking when ordering now im not a mind reader and i dont think any parent with kids over 18yrs is , now first off if their speaker that you talk to was covered with a note to customers (fair enough ) but it could of been put where it didnt interfere with them (the staff) being able to hear what was being ordered like UNDER THE SCREEN that they print your order on for you to see, second ,GET SOME DAMN MANNERS, now im sorry if i sound a bit harsh but that is how i was left feeling after being there . If these people dont like their job or are not having a good day they really shouldn't be working customer service in the hospitality industry til they learn how to speak to customers with a bit of respect. if it wasn't for this i wouldn't of had a problem apart from the bacon being like a bit of hard board but i have no teeth so that not there...

29/12/2024 VERY POOR CUSTOMER SERVICE & RUDE MANAGER Unfortunately the burger that my daughter recieved this evening had hair in it. I saw her pull one from a bite shed taken which prompted her to check it only to find another. She was half way through the burger at the time. I suggested she return it and show them the hair. When she presented back at the store, she spoke with a man who identified as the manager. She showed him the burger and the hair, he then proceeded to tell her she was lying and that he didnt believe her, and repeated saying this several times. Suprised by his reaction she said to him, i dont know what else to say. They were not going to replace her burger but did in the end, due to her saying that she wasnt moving until they replaced it. The ability of this manager to display good customer service in this situation falls way below the line. His communication skills are appalling, very poor...