The Batch Cafe — Restaurant in Invercargill City

Today I wasn't impressed with my takeaway experience at The batch Cafe. I always order there for my boss lunch and I like their food. As a google local guide I think this cafe is one of the best cafe we have in Invercargill but today's experience with one of staff wasn't great at all. I have experienced working in customer service and it's very important to have a great customer service satisfaction. Working as frontier, your actions towards your customers and how you deal with customers is very vital because you are the face of the company. If customer is not satisfied or unhappy of the service the name of the company is being dragged. Like today, I ordered for takeaway and the lady that served me just put my order on the table knowing that they are packed individually, it wasn't even close. I'm holding my phone on my right hand and keys on my left hand I looked at her and looked at my takeaway which were partially close she didn't even hesitate to offer me a bag when I was struggling to pick them up. My point is, staff should be sensible, I get it they are busy but that time there were two ladies (staff)in front of me. The way she looked at me seems makes me feel like (hey is it because I'm Asian or what?) Or it's just me? Well I never get wrong with my gut feeling. Anyway the whole point here is. Customer service satisfaction at its best! So I have to asked the lady if I can have a bag and yes she gave me a bag after all. Just sharing my not so happy experience so that next time hopefully I'll be treated well...

So good. I've eaten here a few times before and never been disappointed but today was out of the box! My old mum was in a wheelchair and access was pretty good and seating was even better. Selection of fare is generally varied and generous but my brother and his daughter are both Vegan. None of us were unhappy with our choices with both food and drink and all of us were commending the delivery, presentation and production of our meals. The decor is relaxed and mixed depending on your needs for a busy cafe that attracts both social visitors and hot desk workers. The cabinet is vast and varied and the barrista excellent. When this cafe opened a few years ago, its calm busyness and its extensive offerings made it a repeat-custom haven for both locals and visitors alike. I'm so glad to see that it's business as usual for a professional and assured team that always delivers on...

This is definitely my favorite cafè in Invercargill. They are ultimate professionals. I went in when they were getting slammed and the attention to detail was still apparent. I queued for less than 5 minutes and it was my turn to be seated or place an order. The woman behind the counter said “I will be with you very soon” finished her previous dockets and took a pause to compose herself, then served. It showed that even under pressure, her focus was sharp for her next customer. I ordered a Macchiato, flat white and BLT sub. I didn't give a size for the coffees and when they arrived the Machiato was short, the flat white was regular and the sub was toasted and garnished. That, to me was exactly what I would have ordered the sizes and finished the sub. The atmosphere was buzzing and the table service was on point. A great dining experience. Recommend this cafè...