KFC Masterton — Restaurant in Masterton

Arrived at Masterton store a few minutes after 10 this morning 1 lady was waiting and had been speaking to a staff member from inside named Deb , I asked what was going on to be informed they have no keys to open the door not a good start i chatted to the lady found out she never comes here but seen an ad and thought she would give it a try soon after a guy staff member came from the back of the store and opened the doors and said sorry so finally we go in the lady placed her order to be told they only had the pepper mayo type she asked what that is to have the staff member Deb turned to another worker who just shrugged her shoulders so Deb said well its spicy but it's alright so the lady agreed on it, the lady mentioned the locked door to than have Deb in a loud rude manner replied well it's not my fault the lady turned to me and said how rude I wont be back , the lady left I ordered my snack lunch I decided to eat in I found the place to be so dirty I'm the first one to eat in but my table still had chicken crumbs on it , the food its self was good but looking around all I saw was a dirty restaurant shoes prints on the floors so much grubby hand prints on things and crumbs on tables and chairs not what you expect to see when a store first opens it's actually...

The most slayage KFC I have ever been to✨ . To enter this establishment is like a warm embrace from a loved one that fans aways all melancholy. This branch is absolutely filled to the brim with charm almost like you can smell the crisp bluegrass fields of Kentucky itself. This homely charm is characterized by the lovely staff who were patient , kind and empathetic even after serving many customers before myself (Truly the staff there have been blessed with patience of the late St Teresa of Calcutta). The speed of service was also so surprisingly speedy to a point where I got surprised and caught of guard when the staff called me to pick up my order. I was reassured by their relaxed and accepting aura that they were not judging my somewhat bizarre reaction. To conclude my excursion to purchase a small snack of a popcorn chicken snack box was not just ordering food from a fast food chain but an experience I am disappointed to inform you that I doubt myself or anyone reading this will get to experience again but still I insist you to visit this small establishment and give the staff a small smile for all their efforts and I am sure that at the right time and right place they will serve you well just like how the...

At 8.50pm went to go grab some wicked wings. Waiting in line for ages as the only serving one order per service from start to finish so waiting at the speaker for 5minutes while they finished the person's order in front. Obviously the cannot multi task multiple orders. Once we got to place our order they said it would be 20mins for our food but gave no explanation why such a long wait. We have now been waiting 40minutes. Sent Husband in to see what's taking so long and they handed him the food. Their response was "you from the drive thru, we thought we lost you" when we were parked in the spot they told us to park. Completely unacceptable service.

To make it worse we got home to eat and they hadn't given us wicked wings they had coated boneless small pieces of chicken to make it look like wicked wings. This is so not on and disgusting that they could sell us wicked wings and not actually provide wicked wings. Would have been better if they just said they ran out. Picture shows boneless...