bp — Restaurant in North Island

Hi, just wanted to say that your staff member Matt needs customer service training. We walked in, he saw us, said nothing. My partner said “Hi mate”, still nothing. Then after us waiting there awkwardly for a few seconds he turned to us and said “yeah?” To which my partner said, “I said hi before mate, you didn’t say anything.” We don’t know - he may be autistic or something - but if not, he really needs to learn how to treat customers. Didn’t seem like he wanted to be there or interact with anyone. When he finished our coffee he just put them down and said “cool”. So yeah. The girls that were on yesterday (Sat 24) were...

Staff were absolutely beautiful! We came in to fuel up and find something that would help the kids with car sickness and when we asked the staff if there was anything for car sickness they politely said all they had was Panadol but they went the extra mile for us and gave us some kids arts and crafts goodies and toys and a cup of marshmallows that made a massive difference on our trip and the kids were so distracted they forgot they even felt car sick. So grateful to the staff for going out of their way for us. Thank you...

RUDE STAFF BEHIND THE COUNTER I orderd 2 matcha on Monday 17th february at 12.05 am early morning and she replied she don't have the white cups to serve and asked her serve in the coffee cup and I paid for it. And she served mocha instead of matcha. When I said she gave the wrong one, she yelled at me and leave the counter. Please remind to your staff, bp is not serving anything free, customers have the right to get what they order. I waste my money and time...