Castle 91 Indian Restaurant & Takeaway — Restaurant in North Island

Time to re-review. 10 months ago we had a bad experience and my 1 star rating reflected that. However, we have ordered numerous times since then and Castle 91 have been amazing. A couple of mucked up orders but the friendly team rectified these straight away. We have even started trying different curries (and loving them) so thankyou very much for the awesome food and service. Its always a treat when we order from you! And I would like to add how much I appreciated that those rare instances where our order is wrong, you always send someone out with the correct replacement, I do not know any other business who goes that far to meet customer expectations.

I would suggest that you adjust your delivery time slots to better communicate accurate delivery estimations. We regularly order through OrderMeal and it gives you a timeslot option but we are used to it never being delivered at that time, for anyone else reading this review, as a semi regular customer, our orders always take at least an hour from when we place the order and have it confirmed as accepted. I think maybe if there was a disclaimer about why it takes so long and to not expect delivery to be as fast as some other takeaway delivery options. E.g “ In order to meet the needs of all dine in/ takeaway/delivery orders your order may take at least one hour from time of confirmation to reach you.”

May help with the complaints you get on those long delivery times….

I would also love to have the option to order any curry as a combo (curry+naan option/hot chips+can drink). Combos can differ in price depending on which curry is ordered, which naan is chosen or of they swap naan...

Yesterday I was ripped off by castle 91 through Uber eats placed an order and paid for it but it never came called the restaurant for details around our food as Uber eats suggested, our food had already been sitting around in store for an hour waiting pick up and the guy refused to help us cancel our order we told him that we can't eat old food as it's a safety hazard for me and asked for help to cancel he refused and came over to my house to deliver cold old butter chicken and soggy naan bread that we couldn't eat we looked at it said sorry and sent it back to the store with him and asked for the refund as that wasn't fair to receive such old and cold food (order placed a7:45pm, due 8:45pm latest, random guy arrives at 9:26pm). The man agreed then went back to the shop and lied that he completed our order have been ripped off by castle 91 twice now I high key don't recommend this place to anybody. The delivery driver was angry and rude because we were concerned about our food and so was the guy on the phone disgusting service. If you go through their reviews it doesn't take long to see how disgusting they are to...

HORRIBLE EXPERIENCE !!! I'd rather cook a Ready To Eat Curry at home.

We were there around 12:30 pm on the 27th of December and everything we ordered was just a disaster. Chicken 65 - Looked nothing like chicken 65, looked more like a dry sweet and spicy chicken. Tasted not that bad but IT WAS NOT CHICKEN 65. Seekh Kebab - Dry, hard. Tasted like it was frozen, thawed and then just heated and served. Kadai Chicken/Beef - Since when did Kadai chicken/beef/paneer taste sweet. It was sweet and tangy and just very bland. Goat curry - While the curry itself tasted OK, when I bit into my third piece of Goat something seemed a bit off. I took another bite and immediately realised that this meat was off. Lassi - Weird tasting. We ordered three mango lassis and all three came out with a different colour, a different sweetness and not cold. Horrible and really putting off. Majority of dishes were just left 80% full because we couldnt dare to finish any. Most dishes were priced $20 and more. That is a decently priced menu. You get a decent curry at other Indian takeaways for $12-$15.

Do not recommend this...