HELL Pizza Tauranga — Restaurant in North Island

Came to this store conveniently on "black friday" and the pizzas were at a discounted price fortunately for me. The pizzas were nicely made and with good flavour. A bit dry though, some topping would have been a nice addition if the C.S.R would have used his brain or customer service skills to upsell. Unfortuntley he didn't. I came in with a $20 voucher and paid for a $16 pizza. Then upon realizing I wanted to get an additional pizza. So I went in directly after to add to my order. The excess $4 was gone and unredeemable? Probably into more hair gel for the c.s.r who served us. He did not say that the rest of voucher was unredeemable. I then had to pay $6.50 for an extremely over priced small pizza. When it should have been $2.50. Hells pizza recieved a 1 star for its quality of pizza. But it was dry, not in the warmer. The c.s.r was not practicing food health safety with gloves, hat or hair net. He was not helpful or informative, he did not try to upsell knowing $4 was disappearing into the matrix of hells pizza. There was minimal professionalism within c.s.r skills. The pizzas on a good day are grossly priced. I did appreciate the promotion though and the flavour and crust on pizza was unmatched. Maybe if I come back I will change my review. But unfortunately this is what hells pizza earnt for is bad...

Delivery 17/04/19 . Order as delivered was completely wrong, not a single item was correct. Called store to organize a re-delivery. Store rep apologized, explained driver was trainee, etc. I understand all of this and it's ok. However when re delivered (25 minutes after expected delivery time with 40 minute wait incl) the sides were fairly cold and I really don't feel like calling up again since I have once already. I just want to say to the management here, I know its a busy night but you need to try harder here. I would rather order from another pizza place because at least I know my food gets here hot and fairly fast and literally costs 30% less. Manager (or store rep) offered free delivery on my next order. I am not sure I will bother to take up this offer considering the already high cost of the product and the service delivered. Thank you...

Absolutely best experience by far that I’ve had with a hells pizza restaurant, I placed an order for delivery online and ordered the splatter platter 1 and put a note asking for the chicken wings to be swapped with another side , knowing that this may be unlikely but they in fact did and I received onion rings instead! Which I am most grateful about I’m not a huge fan of wings so this was perfect, I also ordered a creator pizza which was everything I could have asked for this was all accompanied buy not just 2, but 6 different sauces, the young guy who delivered was polite and professional and arrived earlier than I had anticipated. 10/10!! Will definitely be...