Pizza Hut — Restaurant in North Island

3Oct16 Small, basic, functional store with lighting that is a little too dim and very hopeful tables and chairs set on the footpath outside the front door. Hopeful? Yes, because in Taupo it can be cold if you get here after dark. And that's before any wind or even moderately bad weather blows into town.

Our tired and hungry party of 16 heading from a Salvation Army Territorial Congress (three days in Michael Fowler Center in Wellington) stopped here at about 9:00PM and the staff were so helpful in telling us what specials were available. We bought ten pizzas. The staff took less than ten minutes to produce the pizzas and our party consumed the food in 15 minutes. Full, fed and happy we got back into our vehicles and drove another three hours to Auckland. Four stars because of the staff's helpfulness and...

I ordered 2 large pizzas, 4 sides, 2 desserts and a large drink on the 12th of July for delivery. I was extremely disappointed when we received our order - the crust of the pizza was burnt, we only got 1 dipping sauce for our 4 sides and we didn't have spoons for our desserts. In addition to that, we also had no serviettes to use while eating. We paid for it and we expect to get the best food and service in return. The person slicing the pizza shouldn't serve the food in the first place, knowing the crust was obviously burnt. I tried to call the shop as soon as we got our order like that but nobody was even answering the phone. I'm not a happy customer!

I can show you photos of the burnt pizza. It...

Ordered and took over an hour to come, delivered to wrong address, with no phone or email confirmation on delivery, had to ring to find out where my order of over $80 had gone, and they then tried to accuse me of not leaving a contact number and giving the wrong address despite both being on the receipt and definitely put on there, when asked where it was, the lady in the phone was very unhelpful and offered no compensation if our order has been lost. On top of all this, when the pizza was found, it was cold, doughy and near completely lacking of sauce, I'm very dissapointed with my experience and will not be going back. Would rate 0/5 stars...