KFC — Restaurant in Papakura

I had the worst experience at the KFC Takanini location. The service was incredibly slow and the staff were extremely rude. I waited for over 40 minutes for my order, only to be told that they had run out of chicken and that it would be another 20 minutes. I decided to wait and after another 20 minutes, they informed me that my chicken had been given to an Uber driver as they prioritize Uber orders over walk-in customers.

I was extremely frustrated and requested a refund, but the staff member I spoke to was incredibly rude and dismissive, telling me that it wasn't their fault that they didn't have enough staff. I couldn't believe the level of disrespect I received as a customer who had already been waiting for over an hour.

It's important to note that if they had informed me of the long wait time at the time of ordering, I would have made a different decision. But instead, they wasted my time and made me feel disrespected and undervalued as a customer.

Overall, I was extremely disappointed with the service at KFC Takanini and would not recommend this location to anyone. The staff need to improve their customer service skills and the management needs to sort out their staff levels and customer prioritization policies. I won't be returning to this location and I hope that they can improve their service for the sake of...

My family & I got sore stomachs from this kfc last night! I use to love coming here but a lot of people have said this kfc is yuck compared to others so I believe them now. Hopefully they ain’t using old oil. I’m seeing a lot of comments saying they don’t always put the right amount in now I’m wondering if they did that to ours because I remember my mum saying that didn’t look like 14 pieces at all lol. I love wicked wings and the fact that these were the smallest, driest wicked wings I have ever had! Goes to show your kfc really does suck. Do your job properly or quit. Simple 🤝🏽

Updating my comment today is the 25/04 - MY STOMACH IS STILL SORE! I will have to book me a doctors appointment SO MAD ABOUT THIS! We bought dinner from this kfc on Tuesday 22/04 - I have been on bed rest since. My stomach does not stop rumbling, we have got diarrhoea, I’m feverish, I been getting the chills, I wanna vomit everytime I eat something. None of this happened UNTIL I HAD KFC FROM TAKANINI! I’ve got bad body aches, in and out of sleep, bad tummy pains, this is very disappointing. Will never be coming back to this useless KFC! If it gets any worse I will be in to make a complaint FACE TO FACE AFTER I...

wow this KFC @Takanini is so Fantastic with customer service....NOT....has 2xDrive through lanes and i happened to be in the outside lane Thursday 14/7/22, 14.15pm..1 car and 1xSUV on inside lane and both of them were served,,,i waited then a red pickup pulled up behind me and inside lane a car pulled up ,,,, still waiting for service ,,, or voice ,,, nothing ,,so i drove to service counter, and young woman served me once she had completed customer in SUV...I asked why she had not communicated with me, she replied she was dealing with a difficult customer and was about to serve me??i asked how was that if she was serving the car on the inside lane which arrived some time later after i and the red pickup arrived??her answer was to close window and walk off...Thanks KFC your customer service training is the BOMB...Like truly your staff are so Not professional, show Empathy, Patience, have the appropriate skills to defuse a unhappy customer, worse case is that this staff member Escalated the whole situation with out a single affirmation or gesture of making good with a smile, and...