Domino's Pizza Mount Roskill — Restaurant in Puketāpapa

I cannot express how incredibly disappointed I am with the abysmal service provided by Domino's Mount Roskill in Auckland. This establishment has managed to exceed my expectations in all the wrong ways, leaving me utterly dissatisfied and frustrated.

From the moment I decided to order pizza, it became a nightmare. I attempted to contact the store a whopping ten times, and not once did they bother to pick up my call. This blatant disregard for basic customer communication is beyond comprehension.

To add insult to injury, it has been a torturous hour since I placed my order, and guess what? I still haven't received a single pizza! The level of incompetence displayed by Domino's Mount Roskill is truly mind-boggling. If they can't even manage to deliver a simple order within a reasonable timeframe, they should seriously reconsider their ability to operate a food service business.

This appalling experience has undoubtedly solidified Domino's Mount Roskill's position as the absolute worst service provider I have encountered in New Zealand. It is an embarrassment to the industry and a stain on the reputation of food establishments. Their inability to offer even the most basic levels of customer care is a clear indication of their lack of commitment.

I implore Domino's Mount Roskill to take a long, hard look at themselves and make drastic improvements. Frankly, if they continue to offer such horrendous service, they should just close their store and spare customers the agony. It is vital for businesses to prioritize quality, efficiency, and customer satisfaction, and unfortunately, Domino's Mount Roskill has failed miserably on all counts.

This review serves as a warning to potential customers who deserve better than this nightmarish experience. Avoid Domino's Mount Roskill at all costs, unless you enjoy being subjected to frustration, disappointment, and an utter lack of...

I recently ordered a "Cheese Burst Crust" pizza from a reputed Domino's store, expecting the quality and taste they are known for. However, the experience was far from satisfactory. The crust, which was supposed to ooze with cheese, had very little or no cheese at all. It felt like I was eating a regular pizza with no added value for the extra cost.

To address the issue, I went back to the store to show them the pizza and express my disappointment. Shockingly, the staff's response was dismissive. They claimed, "This is how we make all our pizzas." This explanation was completely unacceptable and unprofessional for a brand of Domino's stature. As a loyal customer, I expect better quality and accountability when there’s a clear deviation from advertised standards.

This experience has left me questioning whether I would trust Domino's with my next order. A simple acknowledgment of the issue and a corrective measure could have salvaged the situation. I hope the management takes feedback seriously and ensures that customers receive what they pay for—a proper Cheese Burst Crust pizza with the promised quality!

Very disappointed. Would not recommend until they improve their quality control and...

The customer service at this dominos is appalling. Several times I have been delivered the wrong order and when I called to request a refund no one answered the phone. When I came in to the store in person to obtain the refund I was told that I would not be getting a refund as the cashier did not have the authority to do so.

I was given a raft of excuses as to why my order was wrong 3 times in the last month. "We were busy" and "these things happen" is not acceptable when it happens this frequently.

I will not be returning to this store and I strongly advise everyone else to avoid it as well.

To give some example of what they get wrong: often the toppings will be incorrect, the desserts are badly made or are missing dipping sauce. They will deliver a half produced product and expect you to accept it as a...