Very disappointing experience at the Jellyfish today. As locals who like to support local, we have been here many times before under previous management with no issues. Unfortunately new management has failed to deliver today.
We had booked a table for 12 people for brunch/lunch. Table was booked for 12pm as the breakfast menu is advertised as running until 1pm so the 12pm booking would allow for people to choose between breakfast and lunch options which was important as young kids and family member with special needs wouldn't eat from the lunch menu which is now Asian fusion with lots of complex flavors.
The waitress, who was lovely, said at 12.15pm when taking our order that the breakfast menu had finished at 12pm today yet this wasn't advertised anywhere and we weren't informed until everyone was sitting and drinks had been ordered. When asked to make some special accommodations such as a simple smoothie or basic scrambled eggs on toast (surely there's eggs in the kitchen), none could be made. When asked again about a kids menu or what could be done to accommodate younger children, nothing could be done and a request for a plain bowl of rice was denied.
Overall it was a very disappointing experience from what was previously an accommodating and accepting restaurant for families. Changing menu hours with no warning or advertisement and then being unable or unwilling to make any compromises is unacceptable in my view. Purely management's responsibility here and no blame on the waitress who did her best to talk to the kitchen.
Won't be returning again in a hurry out...
   Read moreWent out with a booking of 23, we were told they were short staffed so we had to choose from a limited menu and needed to pre order by 2pm for our 6pm booking. So we agreed and sent in our orders ahead of time.
We arrived at 6:00 but our food was served at 7:40pm. More than an hour and a half after we booked. I ordered Confit Duck with celeriac puree, unfortunately all the plates of duck were missing celeriac puree. There were token "spring vegetables" ... One asparagus spear and 2 tiny carrots!
We also noticed the beef fillet was supposed to have cauliflower puree... again absent from the plate, very poor for a $40 main.
Desserts were then slow to arrive.
There were three other small tables so very limited numbers of diners.
Overall very disappointed by the slow service and being short changed by missing items from the plate. This is not a nice feeling especially as we pre ordered 4 hours before we dined!!!
Edit:. As for the owners response, I dispute the timings. And taking on board the facts about you not serving food that was on the menu is great, hopefully next time you will be able to warn diners that some food will be missing.... Presumably you'll need more than 4...
   Read moreI have never shared a review online but this felt worth it. Quite simply put - would NEVER go back. It was only redeemed by one charming server there. We went as a group of four for breakfast. Was served what can only be described as off milk in the coffee, which was undrinkable salty-dishwasher-liquid tasting. It was replaced with a black coffee by aforementioned server. The food ordered was eggs with a side of avocado and hash which came out as three seperate plates - all with eggs. So 6 eggs for one person. I donât know if the other wait staff need further training or they just donât care? When it came time to pay the bill, we were called back inside to pay for a side of bacon - which was ordered but had not shown up on any of the plates. Which I payed just to get away from the place. They also tried to make us pay for the gross coffee. The place directly across looked busy and maybe the locals know where to go better than we did. I hope the server finds employment somewhere better than here - she deserves more. I have never been in a place more in need of help. Bad coffee, bad food, wrong orders, overcharging and clearly bad communication...
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