Riddiford Hotel & Restaurant — Restaurant in Wellington

My father and I arrived approximately 10min after it had been open, but the front desk was unattended. We waited for a few minutes before seating ourselves. After a few more minutes, staff finally noticed us but did not greet us.

Later, while I briefly stepped away to use the restroom, I returned to find the owner rudely shouting at my father, who has a hearing impairment. The owner was inpatient and incredibly disrespectful. When I explained father repeating the same question is due to his hearing impairment. The owner said nothing, did not apologize, and simply walked away.

Our family has been loyal customers due to the convenient location and delicious food. However, when I told mother about this, she revealed that such behavior is common here. The owner get into physical fights with customers and heard arguments happen frequently. They always treated customers poorly, show no respect or care.

This review is to warn other innocent people, especially those with disabilities, to avoid such distressing encounters.

10 June: Your reply lacks professionalism, courtesy, and is disappointing. You know what really happened, Yet, still evade the issue and fail to explain what happened that day. Your attitude towards me and others, along with the dismal shop reviews, speaks volumes. I won't argue any further. It's...

Absolutely terrible service at the Restaurant. We went for yum char and tried to order a couple of vegan dishes for two of our guests. The man boss serving was very rude, and implied that they have no time to cater for vegans/vegetarians…and he was too busy serving from his trolley to take an order. The lady boss was just as bad pretending she did not understand English…and after we got a friend to translate the order, the food did not come out for 45 minute. We had to chase up a couple of times, and she had the gall to argue that… “you NOT been waiting 40 minutes, it only 30 minutes…food come soon!”

If you are not vegan/vegetarian, come and try this place, but just take from the trolley whatever comes around…the food is so slow and variety is so lacking that I’m surprise they get any repeat business. Do not expect service, let alone good service…we had to chase them for a refill of our tea pots, and if your table is not strategically placed, you will get no food by the time the trolley comes around.

Never again...

Planned to stay for three nights during labor weekend... no turn down service, didn't clean our room, didn't replace towels, didn't vacuum, didn't have a working phone (it was only there for looks lol), no wifi or sky (even though it's advertised on the building itself) and the list goes on. ||||The worse part was when we were making the complaints we asked for our bond and Sunday nights payment (like hell were we gonna stay the another night) which they did give back to us but they didn't really wanna hear what we had to say. ||||But wait, it gets worse!!! As we were getting ready to leave the car park... the owners and their teenage son comes outside to harass us. The teen was busy calling us all the names under the sun while the owners did nothing to stop him but threaten us that they are going to call the police. I videoed the entire incident on the low so I want scared... we didn't do anything. Wish I could...