Jollibee — Restaurant in Caloocan

We visited this branch last Thursday at around 1:00 AM. Based on our observation, there were a lot of customers but limited seating, as the upstairs dining area was closed.

We ordered a mix-and-match meal for a quick snack. I was particularly looking forward to a Coke Float, but the cashier, "Jho," informed us that it was unavailable. However, I noticed that the ice cream machine was working and the Coke fountain was functional. She offered to substitute the float with plain ice cream instead, which was very disappointing considering that the ingredients for a Coke Float were clearly available.

After receiving our order, we couldn't find a table. We stood for about 10–15 minutes waiting for other diners to leave. Fortunately, one of the staff members cleaning the dining area made an effort to set up a table for two, and we were finally able to sit down.

While dining, we noticed a group of around six people who had been seated even before we arrived, yet none of them had placed an order. They were loud and disruptive, which made the atmosphere quite uncomfortable. It was also frustrating to see them occupying seats while paying customers, like us, were left standing with our orders.

We couldn’t help but wonder how this branch manages seating during busy hours. It would have been more considerate if the staff had politely prioritized tables for customers who had already ordered, not just for us, but for others still waiting...

I am a big fan of Jollibee and I rated it as one of my favourite fastfood joints. However tonight, I was really disappointed with my super meal which had a piece of chicken joy, spaghetti and hamburger with rice and with a drink. My wife ate her favourite Palabok . The taste was okay but the chicken was smaller then the last time I ate. The Palabok had not much gravy on it and that made it dry. Not worth paying for what we ordered.

Also I would like to comment that one of the counter staff name "SHARA" was very rude in her service to my wife. She did not explain properly on the hamburger item and also when she gave the money change to her, she just put it on the counter while my wife was extending her hand to receive it. This all happen on 22 December at around 11plus night. We just arrived from Singapore and was very hungry and we stop by to that outlet to eat.

Hope that that staff will learn the proper way of serving...

Hello, just wanna share my appreciation. Because I ate here usually but so busy to rate and share my feedback.. Firstly, this site is always clean. I saw some site and this I can say it was well maintained. I see the effort of the utility, very dedicated, clean even the smallest dirt. Furthermore, food is good as well. Fresh and delicious. Some staff know us already by giving us our drinking water, one cold and one is not(ps we buy soda but we prefer to drink water after a meal). I rate to food as well on site of alabang cause it's really good and freshly cooked even their fries hehe. Lastly, atmosphere is good as weel. I feel safe (security guard vibes ) and no rush to finish food even there's a lot of customer sometimes, they accommodate us all. Thanks a lot. This site give me positive impression when it comes...