Abaca Baking Company® (Coffee Shop) - SM Seaside — Restaurant in Cebu City

I’ve never felt so DISRESPECTED in a cafe. I order and paid at the counter bringing ice cream from another store. We ordered food and drink for dine-in. As we sat at our table their guy staff told us to leave because we had food from outside. I explained that this should have been told to us before we ordered so that we won’t pursue ordering again, this was not a problem but we ordered already . Male staff told their cashier and SHE LOOKED WITH A MEAN STARE AND ROLLED HER EYES. HERE’S THE THING: 1.) I TOLD THEM THAT I WAS BRINGING THE OTHER FOOD TO THE CASHIER NAMED HANNAH WHEN WE ORDERED AND SHE SAW THE ICE CREAM I WAS HOLDING. HANNAH, YOU COULD HAVE TOLD ME THAT OUTSIDE FOOD WAS NOT ALLOWED SO I WOULD FOREGO ORDERING. 2.) HANNAH DONT ROLL YOUR EYES AT CUSTOMERS ITS RUDE AND DISRESPECTFUL. 3.) HANNAH LIED AND SAID I ORDERED FOR TAKE-OUT AND SHE WAS TAKING ORDER FROM MY BROTHER AND NOT ME WHEN IN FACT THE FOOD BEHIND HER WAS WHAT WE ORDERED AND THE CROISSANT WAS PUT IN THE PLATE INDICATING THAT IT WAS FOR DINE-IN. THE FOOD WAS PAID BY ME, YOU INTERACTED WITH ME ALSO. 4.) NON-APOLOGETIC HANNAH STILL CONTINUES TO STARE AND DO HER BUSINESS. 5.) ABACA FOOD IS SUB-PAR BUT PLEASE - TO PAIR IT WITH RUDE STAFF? THE ENDING: I asked for a REFUND, their so-called manager was also unapologetic and did...

I recently visited this specific branch in SM Seaside and was really disappointed with the service. The staff did not accompany us properly and most of the time, they seemed to ignore us. It felt like we had to call their attention several times just to be noticed, which really took away from the experience.

The place itself has potential, but the service needs SERIOUS improvement.

I hope the management can address this, good food and ambiance can easily lose their charm when the service is...

I bought coffee from them and wanted to buy a pastry as well, but my partner was bringing a shake a from other store. So they did not allow us to dine. So I ended up not buying the pastry. Lol they had an open area. So stupid. They prefer losing a sale than allowing a shake, which I believe they dont sell. Thats from the Sm seaside branch. I also have bad experience in ayala branch, I wanted to bough a cake and ask for a dedication but they dont...