Jollibee Lanang Davao — Restaurant in Davao City

Upon entering, I was instructed to use the kiosk to place my order. Once I completed the process, the kiosk provided a number and displayed the message, "Please claim it at monitor 2." I saw that my order was already waiting to be shown on the monitor—great, right? Wrong. After waiting for almost 20 minutes, I was told that I actually needed to go to the counter to get a beeper before my order could even be processed. This felt like a complete waste of time, especially since the system seemed to suggest my food was almost ready.

The kiosk setup, which seemed like it would streamline the ordering process, only added confusion and frustration. It was unclear, and the entire experience felt disorganized. What’s the point of having a number ready to go if the actual process requires an extra step that isn't communicated upfront? To make matters worse, the server at the counter didn’t seem to care, even after I explained what needed to be done.

Would like to recommend clearly displaying instructions at the kiosk or offering a direct handoff to the counter after receiving the number, so customers know they need to get a beeper before waiting. A better integration between the kiosk system and the counter would help avoid this unnecessary...

Philippines people need no introduction to Jollibee since the decor, standards, and menu are the same in every branch, and there are loads of them. The standards are pretty good in this branch by the way.

For foreigners this chain is really like Mcdonald's, the difference being that their brand of fast food has a Philippines slant, but it is none the worse for that.

What I like about this particular branch is that it has a dining area with an open balcony on the second floor, it's often quieter up there and it is nice just to sit up there with a drink and watch the world go by ...

The downside : Not so much car parking at the front of this establishment, it can be hard to find a space during...

You really can't go wrong with chicken joy, spaghetti and burger steak. I frequent this branch as it is close to my house. The 2 star rating is for their drive thru. They messed up our order twice already. The first time was when I ordered a spicy chicken joy but they served me the non spicy one. The second one was when we ordered a bucket chicken we specifically gave an instruction that it was supposed to be only thigh or breast part. No leg part and half would be spicy and the other half not spicy. Imagine our dismay when we opened the bucket at home to find 4 thigh part and 4 leg part and no...