Gerry's Grill - SM City Lipa Mall — Restaurant in Lipa

Very poor customer service with double standard! They should consider replacing their staff specially the servers. We got a chance to eat here last Aug. 29 for a short stop over after our vacation at Laiya going back to Cavite. The resto is not even full when we arrived. I was waiting at the waiting area for about 10 minutes already trying to call them many times and no one seems to want to approach me. Its as if they are avoiding direct eye contact. When we finally got a table, no one even gave us a menu. We had to call them out again to get one and the server even asked us: "Wala pa po kayong Menu??" Fast forward to when a customer whom my sister recognized as a contestant for the current Ph Idol arrived, the servers immediately went to him, not just one but two. We go to Gerry's every once in a while because the food is good here but this is the first time that the servers...

If you're looking for a restaurant that serves delicious food paired with excellent service, this place is a gem. The dishes are undeniably flavorful, leaving your taste buds satisfied with every bite. Not only is the food worth raving about, but the efficiency of the service is commendable. Additional needs? No problem—staff quickly accommodate requests without hesitation. What truly sets this establishment apart is its thoughtful attention to seniors. Seniors are treated with priority, and their senior cards are graciously accepted, making the experience even more inclusive and welcoming. The crew is full of energy, creating a warm and lively atmosphere that enhances the overall...

They asked me to stop charging my laptop and they charged me Php 100 extra without even informing me. I went to this restaurant to have lunch for 2 days bc there was power outage in my area. They didn't have many customers so my stay wast not even affecting their business and I paid for meals there but apparently they charge you extra for charging your phone and laptop. Quite inconsiderate considering the power outage in Lipa and I didn't go there just to charge my devices. I ordered meals for me and my mother. Not going...