Jollibee — Restaurant in Mandaluyong

WE DINE AROUND 11:30 TONIGHT DEC 10 2023. WE ORDER C2, SPAG BURGER STEAK FRIES AND DESSERT. BURGER AND DRINKS FOR T.O.

1st Lapse: WE ASKED FOR THIGH PART (CHICKEN) CASHIER TOLD US FOR 20 MIN. 20 MINUTES PASS AND THE CHICKEN THAT THEY SERVE IS LEG PART. ( THEY SAID WALA N DAW THIGH PART! THEN SANA DI N KMI PINAGHINTAY PA NG 20 MIN. JUST FOR THE THIGH PART) 2nd Lapse: CASHIER ASKED FOR THE DRINK OF C2, MY HUSBAND TOLD COKE BUT THEY GAVE US ICED TEA (TASTE LIKE WATER). NO MORE SODAS NA DAW. THEN WHY THE CASHIER DIDNT KNOW THAT? 3rd Lapse: MY HUSBAND ORDERED ANOTHER FOR TAKE OUT , ITS JUST A BURGER AND DRINK, THE CASHIER TOLD US FOR 7MIN. WE FOLLOW UP OUR ORDER AND THE "TOMBOY" SAID 5 MINUTES PA DAW ! WE STILL WAIT!! AFTER 5 MINUTES STILL NOT YET DONE.! (FEW OF THE STAFF DOING THEIR CLOSING PROCEDURE , WHAT THE HECK CUSTOMER FIRST BEFORE YOUR CLEANING PROCEDURE) 4th Lapse: I ASKED FOR HOW MANY MIN. FOR OUR TAKE OUT , AND GIVE US EXACT TIME! BUT THE "TOMBOY" STAFF. TOLD "ETO NA NANGINGINIG PA" KNOWING THAT THEIR CUSTOMER IS AT THE COUNTER AND DIDNT EVEN THINK IF I WILL HEAR WHAT SHE WAS SAYING! I ASKED FOR THEIR MANAGER! THE MANAGER IS INSIDE THE KITCHEN AND I CAN SEE HIM! HE JUST SAID " ETO NA ILALABAS NA! WHAT KIND OF ATTITUDE IS THAT SIR *MANAGER? EVEN YOUR STAFF IS LIKE THAT. I KNOW THAT JOLLIBEE IS A SELF SERVICE BUT DO YOU KNOW WHAT CUSTOMER SERVICE IS? ALSO ITS YOUR FAULT ITS NOT EVEN A BUSY HOUR YET YOU LACK OF ITEMS ON YOUR MENU! ANG PANGET N NG SERVICE NG JOLLIBEE.!! BECAUSE OF THE STAFF AND MANAGER LIKE YOU! NI HINDI MO MAN LANG KINAUSAP ANG CUSTOMER MO N GUSTONG MAGSABI NG ATTITUDE NG STAFF MO.! AND YOU JUST...

Hindi ko nagustuhan ang service ng mga crew during my son's 2nd birthday here (Aug 4). 1) 3pm-5pm ang schedule nmin, pero pinapasok lang kami sa room 3:30 pm na reason nila is nagextend ung 1pm schedule e dun din daw dpat ang venue nmin. So nagprepare pa sila sa kabilang room kaya naadjust ung oras nmin. 2) In-ask ko ung crew ano oras magsstart kasi nasa loob na ung mga bisita at gutom na dn. Sabi ko baka pwede na magstart ng 3:45 kasi kompleto nman na. Tas ininsist ng crew na 3:50 magstart at d pa dn un nasunod 4pm na sila nagstart. 3)sabi sakin ng crew since late na 3:30 na pumasok, adjust dn ang paglabas nmin ng 5:30. Pero nagstart ang party 4pm. 4) I prepared additional choices of games kasi sabi sakin nung ngpabook ako pwede ako magdagdag ng games and prices para d nman boring kasi ang max games lang daw nila e 3 kasi 15 prices lang, so nagprepare ako ng additional 6 games kung alin dun ang kaya nila. Kinausap ako ng crew, sabi nya d lahat mapapagames kasi kapos sa oras sabi ko nman okay lang kung alin lang ang kayanin. Overall total, 4 games lang, kasama na ung 3 games nila 2 adult and 2 kid games. So meaning 1 game lang ung nadagdag knowing na sobrang dami kong hinandang additional prices. 5) I dont know kung may oras ang paglabas nila ng food, pero from the start ng event, nakaprepare na ang food sa labas ng pinto ng room, una nilang sinerve is ung sundae 4:40pm kasi tunaw na as in lumabas na dn si jollibee 6) Sinerve na dn nila ung food after nun, sobrang lamig na at tigas na dn ng chicken i dont know kung anong oras pa nila un pinrepare pero d na sya masarap dahil bahaw na ung chicken. Understood ko nman kasi late na nga nagstart. 7) Nkapagpagames na ng ilan then lumapit sakin ung isang.crew, nanghihingi nung hand lotion which is paprice ko sa games. Okay binigyan ko isa lang nman e. Then after the games na mattapos na ang oras humingi din ng mga loot bags ung iba pang crew. Knowing na d nman nila kilala ung may birthday pero humingi sila ng loot bags na pangsouvenir ko sa lahat ng bisita ng anak ko. Okay binigyan ko ulit kasi nakakahiya magtanggi, hawak na nya e. 8) Sinulat ni jollibee ung name nya sa attendees para may food dn sya. Okay sakin kasi si jollibee nman un e pinabigyan ko dn sya ng isa 9) Inask ako ng crew if ipapaextend ko daw si jollibee additional 1k para hanggang pagtapos ng event is kasama nmin sya. Dahil si jollibee tlaga ang gusto ng anak ko, pinaextend ko ngadd ako ng 1k para sana makipagkulitan si jollibee sa anak ko at sa mga bisita, ganun kasi nakikita ko sa tiktok para masaya mga bisita. Inintertain nman nya mga bisita pero halos nandun sya sa mga crew ng jollibee at nakikipagkwentuhan. 10) Ung costume ni jollibee, sobrang baho as in, amoy kulob na ewan, hindi nila ata nilalabahan. Kaya pano didikit sknya para magpapicture. 11) Pagpunta ko sa likod nung stant,nakita ko ang dami pang foods kasi 45 pax ang inorder ko nasa 30+ lang ang bisita ko,kaya madami tlagang sobra, sabi ko sa crew, idistribute pa ung sobrang foods sa bisita baka may gusto pa kumain. Okay daw pero pagbalik ko tapos na ung program nun, andun pa dn ung food.. e nagaask ung bisita ko if may drinks pa.. kaya ako na nagdistribute nung fries and coke. Then pagbalik ko ulit sa foods sabi nung isang.crew, "ako po ma'am gusto ko din, d mo po ba kami bibigyan?" So ako nman ako na nahiya kasi nanghihingi nga siya para daw sknila ng mga kasama nya. Edi binigyan ko ng isang chicken and rice meal tsaka 2 na spag. Tas sabi ulit nya "ma'am ung burger gusto ko dn po" nainis na ako kasi pinpadistribute ko sknila ung sobrang foods sa bisita ko pero d nila bnbigay kasi.manghihingi pala sila. Sabi ko "ay may mga pagbibigyan pa po kasi ako nyan samin na d nakarating" kaya d na sya nagpilit. 12) After party na, pinalabas na kami sa venue kasi mag 6pm na daw may nxt na party pa sila. So ngligpit na kami ng gamit nmin. May mga sobra pang loot bags at prices. Naghingi ulit ang mga crew ng hand lotion. Ako na nahihiya maging madamot. 13) Ung additional 1k kay jollibee sa crew lang daw ang bayad walang resibo. That's all masaya...

the biggest fastfood chain in the philippines. Always love their chickenjoy. the spaghetti is too sweet for my buds. the palabok is fair enough. The yumburger is not what it used to be. They must have placed a lot of extenders to make the burger patty bigger. The champ is different. its very juicy but the problem is it is very hard to eat it by holding it because the buns tends to be soggy because of juices goes into the buns. I eat this burger with a fork n knife. The breakfast is a variety of meals depending on your budget. the simple pandesal with egg is the simplest i like. Overall, you cant go to jollibee everyday as you may tire of...