McDonald's Wack Wack — Restaurant in Mandaluyong

I’ve been a regular customer at this branch for over 5 years, always ordering a Vanilla Iced Coffee. Since last year, I started noticing inconsistencies—many times I’d receive a plain iced coffee without vanilla. Because of this, I’ve made it a habit to taste the drink at the drive-thru, and it’s often hit-or-miss. Sometimes it has vanilla, but most of the time it doesn’t.

My worst experience happened on August 21 at around 12:30 PM. I ordered a Medium Vanilla Iced Coffee through the drive-thru. Unfortunately, I didn’t taste it right away and transferred it to my tumbler. When I finally took a sip, it was so bitter that I immediately knew it didn’t have vanilla. We drove back and I asked if they could just add a pump of vanilla. Instead, they gave me a new coffee—but when I tasted it, it was still bitter. The staff told me they had already added 2 pumps of vanilla. I asked them to taste it themselves, but they were very hesitant. When I had my staff try it later, they also said it was extremely bitter, with no hint of vanilla flavor at all.

At this point, it feels like either your staff is skipping the vanilla altogether, or the syrup you’re using has become so diluted that it tastes like nothing. There wasn’t even the slightest sweetness, despite the staff insisting 2 pumps...

If you are looking to order in bulk for your celebrations like birthdays, etc, WAG PO KAYO UMORDER SA BRANCH NA ITO. HINDI maayos serbisyo nila dito, PALPAK!

To think I ordered for my daughter's bday celebration 10 days in advane, paid DP 3 days in advance, even took it upon myself to REMIND them of our CONTRACT A DAY BEFORE when ni hi or hello or confirmation sa kanila WALA akong natanggap, PUMALPAK PADIN!

Mga lutang nandito lalo na siguro si MS. S! Lutang to the point na kahit yung total ng babayaran ko HINDI NILA ALAM! BUTI PINICTURAN KO NUNG PUMUNTA AKO AT MAS ALAM KO PA MAGKANO BABAYARAN KO. Please lang, kung ayaw nyo mastress, WAG NYO MAN LANG ISIPING PUNTAHAN ITONG BRANCH NA ITO.

Details of incident: Dapat for delivery ung items ko 9am sa school ng daughter ko. 8:59 am, nangamusta ako and nagtanong ako kung on the way na ba yung food kasi mag 9:00 na, wala man lang nagtitext o tumatawag sa akin. Saka pa may tumawag sa akin NACONFUSE daw sila kasi AKALA NILA FOR PICK-UP. Sabi ko HINDI kasi may picture ako ng contract/papel nandon yung chinarge nilang delivery fee sa akin na P49.00. Nagremind ako kahapon na may DELIVERY sila today sa school ng anak ko, nagreply pa nga ng thank you. AT HINDI LANG YAN. Pati nung nagDP ako, nagupdate din ako kay Ms. S at nabanggit ko ulit yung DELIVERY oo lang ng oo. Tapos sasabihin nyo NACONFUSE KAYO???? Tinanong pa nga ako KUNG PAID IN FULL ko na ba daw??? Eh di kung ogag talaga ako sasabihin kong OO diba kahit hindi??? BAKIT HINDI NIYO ALAM NA NAG DP AKO??? ASAN MGA RECORDS NYO??? MAY AR PA NGA AKO DITO NG DP KO!! KAYO, WALANG KOPYA???!! Pagdating ng pagkain na nadelay na nga, HINDI PA NAISAMA YUNG 15 NA COKE NA KASAMA SA INORDER KO!!! Nung magbabayad na ako (kahit sa sobrang inis ko HINDI man lang ako humingi ng discount o kahit ano pati ung delivery binayaran ko padin), MALI PA YUNG TOTAL NA PINAKITA SA AKIN. MAS MALAKI DAPAT BABAYARAN KO SA PINAPAKITA NILA E DI KUNG OGAG NGA AKO IPAPA-ABONO KO PA SA KANILA KAPALPAKAN NILA???!! O DIBA HINDI?? PASALAMAT KAYO KAHIT GALIT AKO HONEST AKO.

Lahat ito totoo, I have receipts. Kaya kung ayaw nyo mainis, mastress, maHB, maawa kayo sa sarili nyo. Sa ibang branch na kayo magpunta. Kung meron lang chicken nuggets sa jolibee hindi nga...

For the staff of this branch, PLEASE! be mindful on your offers! The pokemon happy meal already ended last May26 but on your kiosk and online platforms they're still available so I though that is just the unsold items and pinapaubos nalang yung stock. But when I came to the branch and ordered in kiosk (there's still an option for pokemon card toy) they said that they already don't have stocks of the item (toy). They MUST ALWAYS update their offers whether it's on their kiosk or online shops. The staff gave me the pokemon pack and cards from their display 🤦🏻 I'll let this pass for now, and I hope there will be an improvements regarding to this concern so there will be no misunderstanding on...