McDonald's Juan Luna Manila — Restaurant in Manila

Service: Upon ordering, the cashier was in such a hurry she punches the orders immediately without asking properly. She was mad, rolling her eyes, and making an irritated sounds at us for cancelling her mistakes and not responding too quickly. I could understand minor mistakes such as accidentally spraying cleaners beside our food but the cashier was too much to break our excitement.

Food/Atmosphere: Found a fly while in queue at food claiming area. The crew don't mind the fly just hopping from one order to another. Take note that this area is also a kitchen area preparing to release the order. I also paid additional for my drink but my drink is not available so she gave me a regular drink option. Not satisfying.

I'm very understanding to the hardworking service crew, I have most respect for them but today's experience is just awful. Some of the branches are not like this. Please be nice to the customers, at least cook the food we paid for and be careful with those you...

Terrible Delivery Experience and Poor Management at Juan Luna Branch 😤

I am extremely disappointed with the delivery service from this store, particularly the Juan Luna branch. My order has been delayed for over an hour, and no one from the store has bothered to call or update me. We’re located very close to the branch, so the delay is inexcusable.

What’s worse is the complete lack of accountability from the staff and management. If you can’t handle deliveries properly, then don’t offer the service at all. The managers at Juan Luna are irresponsible and clearly not equipped to handle customer service.

I’ve sent a screenshot of my order for reference, but honestly, this experience has been beyond frustrating. I expected professionalism, and instead I got silence and incompetence.

Not ordering from here again unless serious improvements are made.

No live agent, no updates on my order,...

Well they do adhere the minimum health protocols. The time I visited is they have this "apple pie promo" for fully vaccinated diners who availed 150Php and up. Since I'm in a hurry and I just take-out my orders it's sad that I am not qualified for the promo even if I am fully vaccinated.

It's a bit unfair because even if you choose to take-out your order to keep the dining area spacious, and even you are fully vaccinated, I didn't enjoy the promo and the cashier advised me in a "mataray high-pitched voice" when I inquire. I felt she looked down on me for that piece...