J.Co Donuts & Coffee — Restaurant in Parañaque

I don't usually post concerns like this unless it's necessary. But this time I have to. I ordered 1X JClub 5+1. When I was about to take a bite, I saw a small dead cockroach under the red velvet donut. I asked for replacement if it's possible and this is something I look forward the whole day to treat myself. However, their customer service informed me that they can only refund me for an amount of P271 Pesos. This product cost P320. I don't mind the cost anymore coz it will only bring me stress but I hope that this won't happen again or to anyone. I only treat myself sometimes when I think I need to. This? I just lost my apetite.

You can see on the photo very visible ang cockroach, parang ma iyak ako kasi minsan ko lang...

Worst operations. Long line and every person takes several minutes at the counter. So many staff behind the counter but no one bothers to assist in taking orders. The cashier is the one who takes orders, settles payment, and even prepares all the orders… one staff is literally just beside cashier chatting, dont know what she’s doing.. operations is so inefficient that line reached...

The J.Co Donuts & Coffee SM BF branch looked neat and clean. However, the guard was rude to us when he saw that my husband & I were placing the tables and chairs closer because he said they only allow 2 customers per table. We were with our little children and obviously we can't eat apart from each other. He didn't give us a choice but to...