Jollibee — Restaurant in Parañaque

To whom it may concern,

I’m writing to raise a serious complaint regarding the terrible experience I had with your branch at Jollibee SM Bicutan (Main) through the Jollibee Online App Delivery.

I placed and paid for my order via the app, expecting the usual service I’ve come to trust. But instead, I was left waiting for over an hour and a half — with zero updates or communication. Then out of nowhere, I was told that the order would be cancelled. That’s it. After all that time waiting, not a single courtesy message, call, or update was sent to inform me of any delays or issues.

I understand that operations may have been affected by the current typhoon, and I am considerate of that. However, a simple update or transparency would have meant so much. Instead, I was left starving and frustrated, only to be told last minute that my already paid order was being cancelled — like my time and patience meant nothing.

I am demanding a full refund and expect this to be processed immediately. On top of that, I believe I deserve compensation for the time wasted, inconvenience, and sheer disrespect as a paying customer. This kind of service is unacceptable and reflects very poorly on your brand.

Hoping for your prompt response and a resolution to this incident.

———

Update: food was delivered after two hours. No compensation or any form of complimentary to make...

Jollibee Building B* 4:28pm Worst employees at Jollibee are the two cashiers on duty at the Jollibee Building branch. I tried ordering through the self-service monitor, but the meal included drinks. I didn’t want the drink since I’m diabetic, so instead of using the monitor, I went straight to the cashier to order.

Cashier 1 said that the drink could supposedly be removed through the monitor, so I tried again for the second time—but it really wouldn’t let me take it out. I ended up confirming the order anyway and got my order slip.

Then I lined up again and asked Cashier 2 if the drink could just be removed manually from the punched order, but she said it wasn’t allowed. So I just left.

I hope this gets proper attention. That kind of service is really disappointing. In every other Jollibee I’ve been to, they always accommodate that kind of request. At Jollibee Venice, I always order and they’re...

Horrible experience. First, all of the mode of payment is not working except cash. Tried to pay using QR lots of times and different card but it’s not working. Such a hassle. Next, The chicken they gave me feels like it was cook yesterday and they just reheat it today. Thigh part is not juicy and there’s a hint of bitter taste on their chicken that feels like it was overcooked. The gravy’s consistency is the worst. It’s doesn't taste anything special, it’s like water with food colouring. Such a disappointment going on to this branch. (April...