McDonald's BF Aguirre — Restaurant in Parañaque

Poor managers customer handling skills. I've ordered through food panda but received the wrong items. But the receipt is right. The crew had placed it in the wrong bag. Got to the store to file the complaint. They've given me my orders but missing 1 specific sauce. The manager who talked to me didn't do much about my inconvenience, very very very undertrained. The crew who had misplaced the order gave me her sorry, but it should be the manager who will serve me the item not the same crew! MANAGERS SHOULD ALWAYS BE THE ONE TALKING TO COMPLAINS AND GIVING SATISFACTION TO CUSTOMER COMPLAINTS! I'VE WANT TO TALK MORE TO THE MANAGER BUT SHE'S TO BUSY TO IDL WHAT SHE IS DOING. THERE'S ONLY 1 OR 2 TABLES ON THE DINING THAT HAVE GUESTS. AND IDK WHY...

Worst McDonald's branch. Experienced bad customer service twice in a row. Ordered pan cakes in their drive thru and had to go back because they "forgot" to include the syrup. Kudos to one of their crew named Christian. You kept ignoring me the whole time I asked for a take out bag for my meal and cover for my drink. I was with my kid and in a hurry. You were in front of me and I even allowed you to finish giving out some of the orders when I called your attention several times. You only had the nerve to apologize after I went to your manager to complain. Also noticed your name on one of the negative...

It took long for someone to accept the order (in two hours), then we cancelled it when it said they would deliver in an hour or so, but Grab refused to accept the cancellation, so the unfortunate rider had to pay for the purchase. You must compensate him for your poor service. We performed our due diligence by informing the McDonald's about the cancellation, and they acknowledged it as well. When I messaged the rider to cancel the order, he acknowledged it as well, but because the Grab system is awful, we were both unable to...