Pancake House SM City Bicutan — Restaurant in Parañaque

I ordered 3pcs pancake marble (P271) to satisfy my cravings. This was thru grabfood, the delivery went smoothly but then when I opened my order, I instantly felt deprived. 😔 Yes, taste was the same and it was still fluffy but, it was thin and so small unlike before. I understand that this is bec of this pandemic but your menus is not that cheap, its actually pricey than other restau, so I just hope next time you would deliver the food quality that people want and what it should be. Along with my orders are 2 spaghetti large (P389/pc) and a chicken fillet platter (P289). Your spaghetti is just 😋👌!

Also, I dont know why other branch of Pancake House, like in Sucat doesnt offer pancake. Wasn't it this was supposed to be the main menu? oh well, that's why I opted to order at Bicutan branch instead.

That's all. I still love your...

My wife and I went for breakfast, we asked for waters and coffee with cream and hot chocolate. It took 20 mins to get the coffee and coco. The food took 35 mins to be brought to the table cold, the omelet was so cold inside that the cheese was not melted . We also ordered a Carmel cream cheese pancakes after 45 mins of not being brought to our table we canceled the order. We also asked for another coffee and cream and they never brought the cream . We asked earlier for the pancakes we Did Not receive taken off the bill due to not receiving it , but it was still on the bill so asked again for it to be removed. We have visited another pancake houses and everything was great , but we will not go back to this location . (Suggestion) mabe a change in management they are not paying attention to the food quality, service...

I am deeply disappointed with the experience my girlfriend and her family had at this restaurant. The server, Dahlia, displayed shockingly rude and discriminatory behavior. From the moment they started ordering, Dahlia was unpleasant, glaring at them as if she didn’t want to serve them. When asked for water, she slammed the glass on the table so aggressively that even my girlfriend’s grandmother noticed her hostility. Their orders were served late and Dahlia even tried to rush them out of the restaurant by prematurely clearing plates before they were finished eating.

This kind of behavior is unacceptable. Every customer deserves to be treated with respect, regardless of appearances or perceived ability to tip. I will not recommend this place to anyone until staff attitudes...