Bonchon Chicken - Katipunan — Restaurant in Quezon City

Ordered chicken chops and root beer using Grab. Waited for 30 minutes and to my shock, only my soft drink arrived. The driver said the staff told him that that was the only order. He was kind enough to return to Regis Center to get my food. I had to wait for more than an hour in total. The staff of this branch have to be reprimanded for this mistake. The driver had to travel twice at his expense. It is also unfair to the customer who is paying extra for a delivery...

Posting this now as I am waiting for my order. It's been 30 mins and our food is not here yet when they promised to give the food in 20 mins or so. Before this, we stood in line to order for 10 mins or so before they finally took our orders. It's also evident that they are prioritizing Grab orders instead of their in-store orders. By the time I submit this review it would have been an hour already. This Bon Chon has fallen far from grace and they just...

Staff at the counter are exceptionally slow considering the restaurant is filled at only about 30% capacity. The iced tea that came with my bibimbowl meal had a small piece of plastic floating on it which I almost did not notice. The new "Sizzling Bowl" meal ad is misleading and does not actually contain nearly as much meat as one would expect from looking...