I decided to celebrate my birthday at Samgyupsalamat, and since this was the nearest branch, we chose to go here. We arrived at around 12:30 PM and were seated shortly after. The first batch of our orders arrived quickly, but the second batch was where we encountered issues. Note that we only ordered three items: beef enoki, plain beef, and steamed egg. Five minutes passed, and our orders still hadn't arrived. Another five minutes went by, and still nothing. We waited a few more minutes before following up. The crew informed us that they had run out of enoki mushrooms, so we had essentially waited for nothing. I replaced the order with beef bulgogi instead.

As I observed the area, I noticed other tables receiving their orders promptly. I saw some foreigners at another table receiving exceptional service, which made me wonder if the staff was selective about who they chose to serve. It was challenging to get the attention of the service crew, as they were all facing the kitchen, giving the impression that they didn't want to serve us. When we finally received our meat, we had already lost our appetite. That was our last order, and we didn't go for another round.

What really upset me was the way the staff served our steamed egg with a noticeable attitude, as if they were annoyed. My boyfriend and I exchanged a glance and shrugged it off, but we were indeed upset. Did the crew apologize? No, the staff member simply placed the steamed egg on our table with a bit of a slam, as if it might fall. I'm not the type of person who makes a scene just because an order is delayed. Having worked in customer service before, I understand the frustration and burnout that comes with the job, so I try not to make things difficult for service crews.

However, my friend, who works as a customer service representative, suggested that I speak with a manager, but that's not my style. Instead, I'll express my dissatisfaction through Google reviews. I'm giving this branch a rating of 1 out of 5. The food is excellent, which earns them 1 point, and the other crew members who didn't give us attitude.

Will I give this branch another chance? Maybe. But next time, I'll bring my friend along in case the service is just as disappointing.