I don't know what the 6% service charge is for when the service sucks. First time here at this branch today and I was really disappointed with the service.

When I came in to order, there weren't any customers. The female staff behind the counter didn't even greet me or anything, but I didn't mind. I was giving her my order but she wasn't responding. It turned out she wasn't going to accept orders and was calling another staff to take her place. She didn't even say anything to me, like one minute please or, sorry, someone will take your order.

I also noticed that when a couple of customers eventually arrived after me, the whole staff greeted them enthusiastically. How come I didn't receive that kind of welcome? I mean, I am not expecting that, but if you are going to give that reception to other customers, give it to everyone. Don't be selective.

Anyway, when the staff that was supposed to get the orders finally came, I gave her my order which was an iced latte worth P190. She told me that it was 140 plus pesos with the tax included. I had to correct her that the price on the menu is P190. She wasn't familiar with the price. She also had to ask me a few times details about my order. She seems to be having problems remembering my order which was a simple order. I got distracted twice in counting my money for my payment because she kept repeating her questions.

She gave me this round thing that vibrates and sounds when your order is ready for pick up. I didn't leave the pick up area but just waited there. When I saw that my order was finished, I realized that my round thing was not vibrating or making any sound, but I could see that the two staff who prepared my order was looking around for the customer who owns that coffee.

They finally asked me if I was number 6. I didn't even know that I was number 6. I thought the round thing was supposed to vibrate and make a sound when my order was ready. Ridiculous.

When I was having my coffee, I could hear the noisy banter of the staff. The staff were noisier than the customers. So unJapanese.

What a turn off this branch is. I am glad their other branches are not like this. I hope the management improves the service here.