Unfortunately this is the 3rd order in a row (usually about once per fortnight, so all up over about 6 weeks) where there have been issues with the order.

I had ordered my pizzas online and used the Advanced Order for a pick up at 1915 hours on 6/9/22. This was confirmed. I left my house when the web page advised it was in the oven, and arrived at 1919 as I figured the extra 4 minutes would ensure a quick pick up.

While waiting at the counter, I observed a female staff member who although was wearing a cap for hair & food safety reasons, had hair clearly flowing from the front and sides while she was putting toppings on a pizza. I was told by a male staff member that there was a delay, and the pizza was 6 minutes away. I said thank you and waited in my car.

At 1926 I went back in to the store and was told it was another 5 minutes away. When I collected the pizza at 1933, I noted in the car that there was Aioli on the stuffed crust when I asked for no aioli. I did not bother to go back in as it was already very late and I had guests waiting.

I was not offered a drink or garlic bread for the order which was now 20 minutes + late, and was mumbled "sorry" only once.

I think I will have to go back to the Pizza Hut Ballarat Dine In, where I have never encountered issues (even on busy nights), which is a shame for Golden Point as it is much closer to me. I might try GP again in a few months to see if the situation has improved.

Have left feed back with Pizza Hut online, with a photo of the pizza and receipt for verification purposes.