Confeitaria Sta. Catarina — Restaurant in Porto

Food was fine, but we dropped the table number marker they gave us and the corner of it chipped off, then we were informed we had to pay 18eur for it! We of course had no problems paying for the damage since it was our fault we had dropped it, but to pay 18eur for it was complete robbery. The staff informed us that is the same amount they have to pay if they break them, so clearly the owner is also robbing the staff. There is absolutely no way that a business would pay 18eur for each table marker, businesses buy these things for 2-3eur each. The owner is profiteering by charging employees and customers this exorbitant amount. In a busy café these things are very easy to get knocked off tables/fall/drop and the café should look at getting ones that are less fragile if they are going to charge for each one that gets chipped. Although clearly the owner is doing a great business in ripping people off for those breakages.

I'd suggest eating elsewhere, not that anything was wrong with the food but it also wasn't anything amazing and you can easily find the same pastries elsewhere on the street and without risk of having to pay excessive amounts for a plastic...

The system, service and attitude are just terrible! I You will ruin your mood in 2 seconds. It's impossible to negotiate with the service, they don't speak English, they know only a few memorised words. It's not clear what's going on, a woman who barely tried to explain to us in English whether we should sit down or order, she looks at us with eyes as if she was born for the first time. When we ordered, our plate with dessert (the last one with an apple that we ordered) was given to another guest right in front of me. I told them what was happening and they just smiled at me( a crowd of staff bumped into each other at the dessert counter) As a result, they brought us desserts that were not what we ordered, and when I told them that it was not what I ordered, the girl did not understand what was happening. The cafeteria looks nice, you want to sit down here, but believe me, you don't need to do that. It's not worth it at all. It's horrible.

P.S. orderimg system it's trash, maybe u have...

There was a Portuguese lady at the cashier who wore glasses, her manner was very rude when talking to me and her voice was very loud, she said to me in a completely disrespectful way after I paid, sit down, sit down, sit down, she said this to me as if she was giving an order in a completely disrespectful way, I told her that you should not talk to customers in this way, I asked for the supervisor of the place, she said that I am the supervisor, with a condescending smile, she said that this is my style and I will not change it. And a very hostile way of talking, she said that this is my style and I will not change it, she was talking in a very ugly way, and I was a customer of this establishment for myself and my friends and I will not go there again because of this disrespectful employee, and I do not recommend going there for locals, especially tourists, other than the unclean bathrooms and the lack of prices on pastries, which is contrary to the municipal system, I will file an official complaint against you, because from the responses that the owner responds rudely to the comments, I believe that he was not raised well and lacks the slightest elements of respect and politeness. and rate the place from bad to worse

Estava uma senhora portuguesa na caixa que usava óculos, a sua maneira de falar comigo era muito rude e a sua voz era muito alta, disse-me de uma forma completamente desrespeitosa depois de eu ter pago, senta-te, senta-te, senta-te, Disse-me isto como se estivesse a dar uma ordem, de uma forma completamente desrespeitosa, disse-lhe que não se deve falar assim com os clientes, perguntei pelo supervisor do local, ela disse que eu era o supervisor, com um sorriso condescendente, disse que este era o meu estilo e que não o ia mudar. E uma maneira muito hostil de falar, ela disse que este é o meu estilo e não vou mudá-lo, ela estava a falar de uma maneira muito feia, e eu era um cliente deste estabelecimento para mim e para os meus amigos e não vou lá voltar por causa desta funcionária desrespeitosa, e não recomendo ir lá para os locais, especialmente turistas, para além das casas de banho sujas e da falta de preços nos pastéis, o que é contrário ao sistema municipal, vou apresentar uma queixa oficial contra vós, porque pelas respostas que o proprietário responde de forma rude aos comentários, creio que não foi bem educado e que lhe faltam os mínimos elementos de respeito e educação. e classificar o local...