Grande Hotel do Porto — Hotel in Porto

We have just left this hotel today after spending 3 nights here on our first visit to Portugal. |1. The location is great |2. We had Room 003 so we were the floor below reception. At the back of the hotel so it was fairly quiet at night |3. AC perfect / not too cold and not too noisy |4. For the 3 of us (my 17 year old son was on a single sofa bed) the room was a little small, not much room to move around but it was only for 3 nights - had it been for longer I might have asked for a bigger room |5. The bathroom was an adequate size BUT I found it very strange that the shower cubicle was huge but the shower head was tiny and had a mind of its own it was so hard to get the temperature right! |6. They charged for everything in the room even the tea/coffee and water so we didn’t have any although the tap water is safe to drink |7. There was a free safe |8. The place was spotlessly clean |9. The staff were very friendly, helpful and very polite |10. We had breakfast included - it was good but could have been better (that’s just me being picky) no berries for the fruit and yoghurt no mushrooms I didn’t like the sausages but the bacon, scrambled egg (the only egg choice) and beans were all fine |11. Nice coffee machine at breakfast |12. Don’t bother using the so called “gym” I think it had 4 pieces of equipment and no air conditioning so it was like a sweatbox 😅|13. The roof terrace was worth a look not a great view but lovely all the same |14. The hangers in the wardrobe were too wide so to hang anything up you have to keep the wardrobe open |15. There is a spar very close by if you need water / beers / cold drinks - out of hotel turn right walk for a little bit and it’s on your left |16. Everything in the mini bar was chargeable but there was still enough room for you to store a couple of bottles of water and use as a fridge |17. Would I stay again - yes certainly |18. The best views in my opinion are from Crystal Palace Gardens which is a 1/2 hr walk from the hotel but worth it and it’s free |19. We did a river cruise €20 each |20. Bar with a view also nice when you cross the bridge on the lower...

I stayed with my family for 3 nights at the Grand Hotel do Porto. While the location is quite good (right in the city center), it’s still about a 20-minute walk to Ribeira. The family room was also quite small — around 20 sqm — which felt tight for four people.||Breakfast was very average for Portugal; in my opinion, not great either.||The real disappointment, however, came from two incidents. First, when we arrived, the room was only partially prepared. The sofa bed for my daughters was not made, and when I informed reception around 9–10 PM, the lady told me that housekeeping had already left and nothing could be done. I explained that our booking had been made well in advance and the room should have been ready. Eventually, another staff member from reception kindly helped to convert the sofa into a bed himself — asking me to assist, as he couldn’t manage it alone.||Second — and most concerning — my iPhone charging cable disappeared from my MacBook charger during the stay. I’m 100% sure it was there when we left the room in the morning, as I had just disconnected my daughter’s phone from it. Other chargers (my wife’s iPhone charger, watch chargers, etc.) were untouched, but the iPhone cable was gone when we returned.||When I reported this to reception, the staff member was very cold and unhelpful, suggesting I check under the bed or around the room. I insisted they speak with housekeeping, but the attitude remained indifferent. In the end, nothing was found and no effort was made to take responsibility or even show empathy.||Overall, the location is fine, but the service and attitude of the staff were well below expectations. Unfortunately, I would not stay here again or recommend...

I’m not a serial reviewer and generally look for the good in my experiences.

This hotel has a good location in a pedestrianised st near the main market. That’s where it ends.

Let’s start with the welcome. The receptionist looked so tired I asked if if she was ok. She passed me the keys which didn’t work on two occasions with one staff member blaming the other.

Next the breakfast which was poor and I heard more than one person comment. It felt like there was drive to save money not provide a great meal to set off a long walking day in Porto. One our first day there was one coffee machine serving a full room with the resulting queues and frustrations. I saw bored staff cleaning table crumbs directly onto the chairs instead of onto a tray.

I chose a suite because we like a bath and most rooms in Porto don’t have one. The room was acceptable but I reported a leak in the toilet cistern twice and had to wait in the room for someone to come . Apparently the person I reported it to didn’t feel it was important enough first time . I asked to have some milk for my coffee but apparently they don’t offer that said another staff member deposited there being a mini fridge in the room. No milk substitutes either. Weird.

The main issue for me is the staff seemed so bored and uncaring throughout the hotel and I would avoid and won’t...