A Quinta — Restaurant in Povoação

I was recommended to try Caipirinha at Quinta and I was excited about it. Upon arrival, we headed to the bar where 1 waiter worked. We were not greeted, acknowledged or given a menu. After 5 minutes waiting, another waiter came and nodded with his head (no words spoken). I said I would like to try Caipirinha, what flavors do you have. I was lectured that Caipirinha was only served with Lime. I asked about passion fruit and I was rudely informed there was no passion fruit. At this point, I was finally given a Menu. The waiter disappeared and I was left with the one who ignored me in the first place. Another couple arrived to the Bar and was quickly greeted and given a Meu. After looking at the Menu and waiting for a while I stated I was ready to order. The waiter told me when he was available he would take my order. Politely, I asked him if he was available for the couple who had just arrived since he greeted them and quickly showed them the menu. I also asked him what the difference between us and the other couple was since he choose to ignore us and quickly acknowledged the other couple. Basically, he just laughed and said nothing. After that, we were served pineapple juice and lime juice since there wasn't enough alcohol to consider it a Caipirinha. We have had nothing but good customer service in this island through our 3 week stay, and it is a pitty to watch 2 employees behave in such power discriminatory manner. Please contact me if you need...

I have a strong policy to not leave negative reviews, but I have to make an exception for this one. We dined here in September 2022. While this restaurant is beautiful, and in the end, we got fine service and an apology, when we were first seated, our young male server refused to serve us. He had to be replaced. The restaurant was not busy, yet he actually snatched the menu out of my hands about one to two minutes after we were given them. I was in the middle of asking him a couple of questions like, ‘Do you recommend this or that?’ ‘How big is this meal?’ He was furious that we weren’t ready to order our main meals, that we wanted to order cocktails and something like a cheese plate first. He yelled at me that he didn’t believe we would order. For each question I asked, he yelled, ‘no’ as an answer. He said he wanted us to just leave. I really had to stand my ground to be served- something that the other clientele weren’t experiencing. As a black person who has dined in many places all over the world, I have never felt more singled out and harassed. My fellow diner, who is white, actually cried for my sake during the meal. It is a shame because it seemed as though this server was not a good representation of the rest of the service, but obviously still ruined...

We stayed at an apartment walking distance from this restaurant. Took a look around, it is cute, lots of open air, good ambiance. They take reservations only so we went online to book it. We never went through finalizing the reservatuons because they wanted 5.00 eu per person to hold the booking. Although it’s not a lot of money the inconvenience of it all was what made our decision not to complete it.

The customer experience begins with the reservation booking process, and in this case, it left me feeling uneasy as a tourist. I wasn’t comfortable providing my credit card information, and the process wasn’t convenient. Additionally, several important questions weren’t answered upfront—such as whether the fee would be applied to my meal. While I understood that canceling within a certain timeframe would result in a refund, I didn’t know how or when that would happen. Customer experience goes beyond the food and service; it starts before the visit, and in this case, the booking process was lacking. That’s why I rated it a 3. I hope this clarifies...