Good Afternoon,

I am writing this review to formally address the unacceptable and discriminatory experience my party encountered at your establishment. From the moment we arrived, the visit was plagued with poor service, lack of communication, and blatant disregard for inclusivity.

Our experience began with a phone reservation that, upon arrival, could not be found. Despite this, we were assured that our party of five would be seated within 25 to 30 minutes at most. As my brother uses a wheelchair, we opted to wait in the lobby near the check-in booth to minimize unnecessary movement. However, an hour and 20 minutes passed without any update from staff.

Concerned about the delay, my mother approached an employee named Takia to inquire about our wait time. She dismissively responded, “Well, your party has a wheelchair, so y’all have to wait.” This statement was not only unprofessional but also deeply concerning. When my mother asked for clarification, Takia explained that we required a “special table” to avoid blocking the pathway. If this was a known requirement, why were we not informed upon arrival, after 30 minutes, or even after an hour? Instead, we had to proactively ask, only to be met with indifference.

At this point, another employee, Davina, joined the conversation. As Takia briefed her on the situation, Davina repeatedly referred to my brother as the “wheelchair person” rather than using his name, which had been provided upon check-in. This dehumanizing language is unacceptable and discriminatory.

After waiting an additional 30 minutes, we inquired again about our seating, at which point Davina responded with a dismissive attitude, raising her voice and insisting that we should have communicated differently upon arrival. At our request, a manager named Patricia intervened and finally seated us—after nearly two hours of waiting. To our disbelief, the seating arrangement required no special accommodations beyond standard accessibility, proving that the excessive wait time was unwarranted.

To make matters worse, Davina continued to exhibit unprofessional behavior, intentionally walking past our table while audibly sighing and making snide remarks. She even pointed out our table to a male colleague, saying, “This is them,” followed by laughter.

No person—regardless of ability—deserves to be subjected to such treatment. Whether dining at a high-end steakhouse or a casual restaurant, all guests should be treated with dignity and respect. This experience was discriminatory, unacceptable, and will not go unaddressed. I intend to escalate this matter to the fullest extent to ensure accountability and justice for my brother.

I expect a prompt response outlining how this situation will be rectified and what actions will be taken to prevent such occurrences in the future.