This is our second visit to Roko's, last time was a year ago when we were last in Samoa.
We arrived at 7pm to watch several staff setting up tables for a group, and a few tables on the side. A bit confused as to why they wouldn't have done this at 4 or 5pm, but we waited (around 10mins) for them to have a table ready to seat us - almost no other customers present, they are not busy serving anyone. Friendly waitress.
We order bruschetta and Thai spring rolls to share (after being told the oka, poke and sashimi were not available), which were both tasty - 7/10. The coconut cocktails we ordered were a little small, but good - 7/10.
I ordered the Surf n Turf - bad idea.
NZ ribeye steak (ordered medium rare), with prawns, green peppercorn sauce, baked potato, steamed vegetables - WST 75.
I am served one of the worst restaurant meals I've ever experienced - reheat baked potato (dry), sauce not available so have to choose another which came out as a literal cup of melted butter, small portion of steamed veges, undersize (not 300g!) and well overcooked steak - completely forgot the prawns so have to wait another 15 mins. Unhappy with every part of the dish, I decided to take it back to kitchen and politely said no thanks (never done this in my life). They came to table and said they wanted to make another one, I said no thank you, they insisted (the chef really wants to rectify), I said no it's ok but thanks, they insist further and finally I reluctantly agree. Wait at least another 25 mins to receive the replacement dish, which was equally terrible - a thinner steak (now undercooked), another dry baked potato, prawns in cup of melted butter. After a few bites I refused to eat it, and left soon after.
Really disappointed that after 2hrs at the restaurant and now after 9pm, I still haven't eaten a meal - I go back to hotel and decide to try my luck ordering a NZ sirloin steak with.... baked potato and salad.
A little anxious, but within 15-20mins, out came the most intense sizzling steak I can remember being served - tasty, right portion, moist baked potato, delicious salad, at only WST 50. Go figure!
My friends found their meals ok - 6/10.
What's annoying is that they pressured me to give them a second shot after I said no, twice. Fixing their mistake is for their benefit - not mine. I then had to wait to receive another bad meal, and finally they let us pay for it.
Friendly service is not enough - the food must match the price. I hope this message gets through.
We will not be back to Roko's, there are several other great options in Apia serving similar menu - no need to try our...
Read moreIt is our last night in the island n were looking forward to a lovely night at Roko's. Although the staff were friendly enough, their service was very lacking
4 waitresses on the floor yet we have to call one over to take our drink order after sitting there for 20 minutes We also have to call them every time our dirty plates n glasses needed to be cleared. They seems to like having their little chats at the bar corner rather than doing their job
My "chicken laupele" was nice but mash potatoe 👎 was disgusting and steamed carrots we half cooked👎 - We could smell something was off even before the plate hit the table.
Poke did not have enough sauce. Some fish pieces were not even coated 👎
Beef for stir fry tough n some pieces were hard to chew.
The oka however was yummy n fish was fresh👍👍 👍👍👍
The Pina Colada...
Read moreCatering Service - Great food and amazing service! This was my first time using this catering company for an event, and I’m so glad I did. We had a 5-day workshop and they looked after morning tea and lunch each day, with different meal options throughout—and everything was delicious!
The food was really well presented and we got lots of compliments from our participants. For the bigger group of 100+ , the platter option worked perfectly and helped us avoid waste, which we really appreciated.
What really stood out was how easy they were to work with—very professional, always on time, and super flexible, even with our last-minute changes and extra requests.
Huge thanks to Moana and Mark for making the whole process smooth and stress-free. I’d definitely recommend them for any function. Will be booking...
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