Mitsuba Japanese Restaurant — Restaurant in Singapore

Today's experience was a tad bit of disappointing. I've been to Mitsuba 2 or 3 times this year, and even brought my friend who introduced me to this place for his birthday. However, today's experience led me to question if I should visit Mitsuba again. The food standard dropped a lot compared to 3 weeks ago when I dropped by for my virgin experience... I was all set on bringing my clients, and family members to this place based on my first experience. The food was a 7 out of 5, and the service used to be 10 out of 5. However, today, the deep fried and grilled food were too oily and the oil was not fresh. Perhaps, the first time I came was lunch and dinner is a disaster usage of a day's old oil. Not trying to accuse anyone, but the food is the main concept of a F&B. The service was next level atrocious. The previous few time I was here, a very kind lady who wore black patterned uniform served us with a smile, and even asked if the food was good. That simple act of being genuine made the food taste all better and the experience once in a life time. However, the green uniformed server today, was probably inappropriate bad mood... and time to time, it's understandable but to put all the unhappiness unto the customers should never be acceptable. Since the deep fried food was of terrible standards today, there was no way my friends and I could finish the food. We did not wish to get the kitchen staffs in any trouble since the food is understandably seasonal. However, the staff who served us came with a face as black as though she was not interested to work anymore. Or could it be her last month working here... that was how it felt like from a customer perspective at least. Moreover, it was my friend's birthday treat and I did not Want to spoil the day further. Her words were, "these leftover food are chargeable. Do u want me to clear?"... I kindly told her to clear it, as I didn't want everyone in the table to make a fuss and have the night spoilt by someone who is acting out. In all, tonight's experience is truly a sad one, as my favourite Japanese restaurant is yet again ruined. However, i wish to give mitsuba another chance, but I would definitely request for the seating area close to the sushi bar, as the lady in black is mostly stationed there...

Subject: Extremely Disappointing Experience at Mitsuba Buffet

Dear Management of Mitsuba,

I am writing to express my utter disappointment and frustration following my recent visit to your restaurant. My experience at Mitsuba was nothing short of a disaster, and I feel compelled to share the multitude of issues I encountered.

From the moment I walked in, the ambiance was uninviting and chaotic. The floor was filthy, with visible dirt and food debris scattered everywhere. The seating area was cramped and uncomfortable, making it nearly impossible to enjoy a meal. Despite having a reservation, I had to wait over 30 minutes to be seated, only to be placed at a table that had clearly not been cleaned or sanitized.

The food quality was appalling. The sushi was far from fresh, with an unmistakable off smell and a rubbery texture. The sashimi was warm, which is a serious health concern. Many dishes in the buffet were either undercooked or had been sitting out for so long that they were cold and dried out. The tempura was soggy, the rice was hard, and the miso soup was bland and lukewarm. It was evident that minimal effort was put into food preparation and presentation.

To make matters worse, the service was horrendous. The staff were rude, inattentive, and seemed overwhelmed despite the restaurant not being particularly busy. Requests for basic items like napkins and water were ignored or met with a hasty and begrudging response. Dirty plates piled up on our table, and it took forever for them to be cleared away.

The final straw was the state of the restroom facilities. They were filthy, poorly maintained, and lacked basic supplies like soap and toilet paper. This level of neglect is unacceptable in any establishment, let alone a restaurant that is serving food to the public.

Overall, my experience at Mitsuba was one of the worst dining experiences I have ever had. The combination of poor food quality, terrible service, and unhygienic conditions made for an incredibly unpleasant visit. I will not be returning, and I will be advising others to avoid your restaurant as well.

I hope that you take these concerns seriously and make the necessary improvements to ensure no other patrons have to endure such a dreadful...

Subject: Horrible Experience at Mitsuba - A Total Disaster

Dear Mitsuba Management,

I am writing to lodge a formal complaint regarding my recent dining experience at your restaurant. I visited Mitsuba with high expectations, but what I encountered was a nightmarish experience that I feel obligated to share.

Upon arrival, I was shocked by the utter disarray of the entrance and dining area. The floors were sticky and littered with trash, creating an unwelcoming atmosphere. Despite having a reservation, my party was forced to wait an additional 45 minutes, only to be seated at a table that was clearly neglected, covered in crumbs and sticky residue.

The food was atrocious. The sushi was anything but fresh, with a sour smell and a slimy texture that made it inedible. The hot dishes were cold and overcooked, with the teriyaki chicken resembling rubber more than meat. The tempura was a greasy mess, and the rice tasted stale. The selection was minimal, and what was available appeared to have been sitting out for hours, if not longer.

Service was equally appalling. The staff were unfriendly and dismissive, barely acknowledging our presence. When we finally managed to get their attention, they seemed annoyed by our requests for basic items like soy sauce and extra napkins. Our table quickly became cluttered with dirty plates, and it took forever for anyone to clear them away.

The restrooms were in a deplorable state, with dirty floors, overflowing trash bins, and a foul odor. There was no soap or hand towels, which raises serious concerns about the overall hygiene of the restaurant.

In summary, my visit to Mitsuba was an absolute disaster. The deplorable conditions, subpar food, and terrible service combined to create one of the worst dining experiences I have ever had. I will never return to your establishment, and I will strongly advise others to steer clear of your restaurant.

I hope you take this feedback seriously and make the necessary changes to improve your establishment. No one should have to endure such a dreadful...