I dined at this restaurant last night. The food was below average, but the way I was treated was the 1 star, and the reason for this review. I need to be honest about how unprofessional this place runs and at the end of the day, it's cosplaying as high end.
I understand it's the low season in Kosice. I am not Slovakian, and I am a solo female traveller. The restaurant was empty, and I was the only one dining there. Maybe I am low priority, but not even a beer hall would have behaved this way. The man who was my waiter was nice enough, and I have nothing against him. At some point, a few men come into the restaurant and begin moving paintings off the wall at 8 pm on a Saturday night during opening hours. This in of itself is unprofessional, but it gets worse. I have no idea if these men were related to management or the owner(s), but for whatever reason they felt it was OK to do what they were doing during hours where people are eating. And as I said, it gets worse. I am then interrupted mid-meal being prompted to get up so these men can take a painting off the wall, which hangs over my head in front of my plate (see photo)! I am sorry, nothing about this painting was so important to disrupt a paying customer. This was not urgent. It was disrespectful, but obviously it didn't matter to them at all. They then came back (again) to refit a painting to the wall, and then moved me with a fake "sorry". No awareness that this was ridiculous, or attempt to make amends with genuine care -- either they don't know how to be a proper restaurant or they thought they could push a lone diner around, but at their price point and low level food it's not even worth deciding which it is. Being treated like that as a solo female traveller at any restaurant would be a slight. It seems they care more about the interior presenting as elevated than actually delivering a true quality experience,
I wouldn't advise eating here knowing their true colors. It's imperative that I warn people of this total lack of respect these men (however they are affiliated with the restaurant) treated a customer.
If you do go, look at those paintings and ask if you would remove a diner twice from their meal to adjust them. Goodness, it was ridiculous. I should also note that they were there when I left. So they could have just waited to do what they did. This wasn't a misunderstanding. This was a group of people treating a paying customer like dirt, and they could get away with it since I was alone. It has to be noted, so people who dine out as I do all over the world and in various types of establishments do not mistake this as a place for an...
Read moreA very disappointing experience. We had to send requested dishes and drinks in advance, before arriving to the restaurant. At the time of arrival waiters asked us again about chosen drinks, even though we already had written them down. The kitchen forgot to cook one of ordered meals and mixed one of the orders, proving the chaotic atmosphere. We were asked at least 5 times what we had ordered. Moreover, desserts were not even 1% close to what we had ordered. We were served a carrot cake with a piece of some extra cake (creme and jam) instead of a walnut cake. The waiter tried to convince us that served desserts were the ones we had ordered and that there are walnuts inside. If the walnut cake contains any carrot or creme it should be stated before due to allergies and NOT taste like carrot and jam..One of us drew it to waiter attention so as a “compensate” he gifted the customer free bottle of Prosecco, just not including the rest of the group that was also scammed. At the checkout, some of us were charged extra without any information about it, instead of just simply ask who would cover beverages (on top of that, waiter spoke only Slovak about extra charges and thought none of us would understand unequally divided expenses- despite speaking in English at the restaurant, some of us also speak Slovak on regular basis).The restaurant serves decent food but the whole environment is just a play pretend of “fancy” and I would not recommend that place to people who want to try good food and be...
Read moreFine dining restaurant in the city center. I would call it a classy place as the service and food is in very high quality corresponding to the highest culinary trends. Also the hearty portion of food at the same time. The food is really excellent but the preparation takes a longer time. Which is very acceptable because of the quality and presentation. The location and restaurant itself is very quiet and not noisy. You will have a lot of privacy at your table. Which makes it the perfect fit for a romantic dinner. One thing to remember: The restaurant's doors are always locked and you must ring the bell to get in. But I would strongly suggest you make a reservation for the place. Otherwise, there could be no place for you. Also, have in mind that the price corresponds to the service so this restaurant is a...
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