Steers — Restaurant in Bellville

I ordered a chicken burger only for it to be spoilt in taste and smell. I called them then went to the restaurant, they made a new burger but it had the same problem, it smelt and tasted spoilt. The worker who helped said that it was the mild sauce but I told them the chicken tasted expired and if its the sauce I asked if the sauce itself is expired and she denied it. I then asked if I can get a burger the same value and she she brought the manager and they questioned whether I knew what the burger is supposed to taste like and I told them I had a chicken burger with mild sauce from another Steers the previous day, so I know what it taste like and its something I order often when I am at Steers. Finally they offered me a refund and I took it but the service and food was the worst I've ever experienced at a Steers.The attitude of the workers helping me was severely unfriendly.

Edited: PS. Store owner I can't open...

My Saturday-evening order on 1st December 2018 for 2 x burgers and chips was a great dissapointment, from being kept waiting for my order for almost 40 minutes, to the inattentive and poorly trained staff who did not seem to have a clue on how to manage and run the operating procedures of the store. While I waited for my order, customers returned, having been given the wrong order, and I could visibly see kitchen staff pre-occupied with activities other than food preparation. Eventually a staff-member chucked the packets of chips into a waiting paper-bag, and handed me my order. The burgers were cold, and there were no serviettes or sauce packets in the bag. Shocking and poor service, Steers Bellville has really...

Yandisa is incompetent and she claimed to be the manager of Steers Bellville mall. I came with an ABSA student voucher written on paper and she denied serving me because it’s apparently against the rules. She told me to go fetch my phone. It was late , we fear getting robbed. After I came with my phone. She couldn’t even apply the voucher and was also unable to allow me to top up extra money cos I wanted wacky Wednesday. I waited for so long and the many people behind me were also getting impatient.I don’t know what employee reshuffling you guys are doing. These people are rude and incompetent. It’s like they’re...