Steers West Street — Restaurant in Durban Central

Truly terrible service, I urge anyone reading this not to support this branch.

Ordered my food at 7pm online, received a call 10 mins later to confirm an item on my order and was told my food is on its way to me.

Phone back at 7:50pm to find out where my order is only to be abruptly told the driver will phone me and the call put down on me. I try calling back to no answer, I try a few more times and call fails.

I phone the call centre they get back to me saying the restaurant is closed but they will log a complaint for me.

Get a call at 9:05pm from the driver asking me to meet him outside because he can’t find my address , after me telling him the address I get a call 10 mins later saying he can’t find the building and I need to come outside. Go down to collect my order, I inspect the order which is completely cold at this point and missing the drink. I tell the driver this to which he responded with I need to call the store and tell them. I explain that I can’t because the store is closed , which he then replies with he can’t do anything he’s doing the store a favour and he has other customers who paid for their order and are waiting. I reply by saying I’ve also paid for my order and I’ve been waiting for over 2 hours for it and now I haven’t received what I order and I’m just expected to accept it, to which he responds with he doesn’t know what to tell me he only gets paid to deliver.

This is a highly frustrating experience and I hope management or the owner takes note of this and fixes...

We bought a Mjojo burger at Steers west street durban on Monday the burger had a one petty instead of two and the other one was way to small we went there to complain yesterday and we were not assisted,we are so disappointed with the service please always check your food before leaving i asked for a manager and they said they don't have one how can a store like steers have no manager? Why doesn't steers be accountable for their mistakes? We paid in full to be given good service and not robbed by steers this...

What a terrible service we got from the ladies on the 28/02/2025. We bough mjojo and the quarter chicken meal. We waited over 30min to receive our order. Upon waiting we saw a big RAT🐀 inside the shop by the bin, we tried to show the security guy who was busy DRINKING box wine on duty, everyone in the shop ignored us. The burger patties were undone and the chicken seemed rotten couldn't even eat it, i had to throw away my worked hard money... YOU ARE DISGUSTING AND DONT DESERVE ANY START. Am never setting...