KAUAI Checkers Woodlands Boulevard — Restaurant in Gauteng

I order from Kauai all the time. I've just moved to this side of the town and placed an order via Mr Delivery. I specifically stated exclusions under the exclusions and allergies tab. The order arrived with everything on it. My note completely ignored and including items allergic to. I called the store and a lady answered. She apologised for not reading the note. They did not read my note because they were 'busy'. That is not an excuse, there is a reason why there is an allergy exclusion space to advise the restaurant accordingly. I advised her I had paid for delivery and was not feeling well hence why I ordered it via the app and ask that a replacement be sent to me. She said she could not do this and would have to call her boss and would call me back. 20 to 30 minutes later I called her back and she advised there's nothing she can do, she needs to talk to her boss (well I've been waiting for 30 min for you to do so) I wait and call back again. I ask her how this is my issue now. She says there's nothing she can do. I hear her laughing in the background with her colleague and she puts the phone to the side and the line is dead. Absolute embarrassment...

We ordered a Gluten free Princess wrap and a gluten free BBQ chicken wrap.

The Princess wrap is very very dry with almost no feta and the BBQ chicken has no taste and also very little chicken. We asked for spring onion and not crispy onion and there was almost none in the wrap Both wraps have not been toasted long enough and is falling apart

TOTAL...

We went to Kauai woodlands today (Sunday 27th July) and we ordered 1 strawberry stinger which was bland and watery and a granadilla smoothie as well as a very burnt prince wrap. Very very dissapointed. I wish I had walked away when I got to the till and there was no one there. Ilvery dissapointed especially because I love...