McDonald's Westwood Village — Restaurant in Gauteng

looking at the stores dismal rating im no longer surprised at the poor service and rate of incorrect orders.This mcdonalds has been terrible from the day it opened, clearly nothing has changed... a suggestion to anyone ready this, go to mcdonalds on north rand road its only a 5min drive further but at least the order is always correct and hot. On arriving tonight the drive through was an order and park around the whole store so we went instore to order which was empty, no big deal ordered and paid. After 15mins our order number was top of the in store order screen to be complete, then our order 3349 is off the screen and order 3351 is up as the next order out. No one is at the service counter and no orders are out either, after numerous attempts to get some ones attention we told its coming but she takes our slip and is clueless re our order. After another 15mins wait my wife collected the order and we left, getting home all the food was cold and the loaded chilli fries was just plain fries and the double chilli cheese burger was a single patti bbq burger... I will be back in the morning for my correct order (thanks for the awesome friday night take out mcdonalds) FYI if there is a store manager at this location mbe running a mcdonalds store isnt for you. In the 30mins standing at the counter I was watching the order number screen on the cook line, the service level is at 55% but all the pending orders are displayed in orange or red exceeding 5mins and counting up, so as with my order the staff are bs'ing your service monitor system by showing the order completed on the order system when in fact it is not complete, as in our case still waiting another 15mins from when it was cleared off the order system and the staff asking for our receipt because our order is no longer displayed and no one has a clue whats happening, no big surprise almost every reveiw is the same... poor service and incorrect orders, cant...

Good day, I hope all is well with everyone.

I just ordered a Big Mack, 2x normal cheeseburgers and a foldover from McDonald's at Westwood Village on Uber eats. However when I received my order I brought it in the house and then opened my package they only gave me the Big Mack and 3x normal cheeseburgers instead of getting my foldover. I phoned the driver from Uber Eats and he just replied that he can't do anything it because he just picks up the order sealed and and brings it to the custmer and that I have to sort it out with Mcdonalds. So I tried phoning them like 4 to 5 times but it goes straight to voicemail then I tried phoning their HQ but that also goes straight to voicemail, so how am I supposed to sort out the mixup if I can't get ahold of them. With this I just lost the money I paid for my foldover, instead I only get a cheeseburger in it's place with is valued at a much lower price. I am very disappointed and furious with Mcdonalds at Westwood Village for the terrible service and the terrible customer service they have for not being able to contact them when their was a problem that has to be sorted out. I honestly won't recommend them at all and definitely not on...

I'm extremely disappointed with the service I received at McDonald's Westwood, Benoni lakefield We ordered 3 chicken burgers, but when we opened our meals, we were shocked to find 3 beef patties instead. What's even more appalling is that when we brought this to the staff's attention, they were joking about it with each other and didn't seem to take the matter seriously.

As a Hindu family in South Africa, receiving a beef meal is not only a mistake, but it's also deeply disrespectful. Our dietary restrictions are not just preferences, but a fundamental part of our faith and culture. It's unacceptable that the staff at McDonald's Westwood didn't take our concerns seriously and didn't apologize for their mistake.

I hope that the management takes immediate action to address this issue and provides better training to their staff on handling dietary restrictions and customer complaints.

We have never experienced these issues before yet is has occurred twice this...