Mochachos Northgate Mall — Restaurant in Gauteng

Worst possible service ever. Ordered through UBER eats and waited one and a half hours. I called the restaurant and the manager "Blessing" took the line. I was told to come and collect my food as it had been delivered to the wrong address and was returned by that person back to the shop. Never mind the fact that the food would be uNedible and had been handled by another person. The manager was persistent even when I explained our car was in for service and therefore couldn't come and collect the food that's why we had used UBER. I enquired about a refund and was told to call UBER shortly before the phone was put down by the manager. So it appears UBER is now the official owner of Mochachos and receive all their payments. Looks like there is no refund coming my way and all I got was an unsympathetic manager continuosly telling me to fetch my food returned to the shop by a stranger.

I am not one to shame any business but this is one time that I will post this incident on every social media portal. Next is Hello Peter.

SHOCKING SERVICE, ATTITUDE AND NO MANNERS WHATSOEVER OR REGARD FOR COVID PROTOCOL. NOT EVEN AN APOLOGY AND WE WILL MAKE AN ATTEMPT TO RECTIFY YOUR UNPLEASANT...

Ordered a 1/4 chicken(breast extra hot and requested extra spice on the chicken) with chips meal on Sunday 24/11/2024 from This branch. I haven't eaten this meal from Mochachos in a many months because so many other branches cannot prepare the chicken properly its always DRY as sand and the chicken is tough and just a bad experience, from other branches in Randburg to Mall of Africa branch...they just cannot get the chicken right. So I decided to take a chance again and order the quarter chicken meal from the Northgate branch and WOW what a pleasant surprise, chicken not dry at all, extra spice as requested. I made sure to point it out to the manager and chef to keep preparing this way. I'm really not sure why other branches cant get a simple cook on the chicken right, perhaps they are pre cooking too much then re cooking upon the order confirmation...I really don't know. Perhaps HQ should review and enforce cook times and methods at all branches so customers can have a consistent experience across...

My son, Kailash, has a hankering to test his limits on hot sauces that defy the common man's tastebuds...so he was thrilled to see that Mochachos Northgate offered the "Dynamite" sauce option on his next favourite thing...chicken wings.😊 Let's just say, that this was one happy teenager who enjoyed every bit of the experience and loved the flavors...🥰 He was panting in the end, but said that he wanted to come back for more..😊 In my eyes..that is a clear win for Mochachos...

It was my first time experiencing this amazing gem and I cannot rave enough about their Rump steak Chimichanga...Wow! The flavors, crispness of the tortilla and the sour cream, was absolutely mindblowing!

On a side note though, the service was awesome, food stunning and the people serving, were extremely respectful, fun and thoughtful 😀 What more could one ask for...apparently more trips back according to Kailash🤩

Thank you for a new taste sensation and experience. Congratulations Seema and team...we...