Nando's Blue Hills Drive Thru — Restaurant in Gauteng

Ordered peri peri chips multiple times, smells like it was cooked in paraffin instead of oil. Each time I report the lady at the drive through gives me a look like I am crazy. Zero concern for the customer. They clear don't care to rectify. Nando's blue Hills need to be investigated as to what they are actually doing in the background.

Nando's in response to your reply below I couldn't be brothered to send you the receipt as I have already lost it, secondly there are two key points for you to take away from the review if you cannot comprehend the issue, here they are:

The lady handing over food at pickup point was uninterested and unapologetic to the chips you guys cook in Paraffin or engine oil! She is rude when you Did you somehow skip the part where the food your a serving could be hazardous ?

Go back to the store and sort the issue out before you kill or make people sick!

You lost a customer, I'll be using...

The Outlet is very neat and well decorated beautiful I must say. My partner and I decided to eat inn. Cashier name Onnica 6 June 23, 19:23 order 617. The lady seemed tired and I asked if she was. And she answered no. I started my to order, while ordering she answered her colleague, mentioning that the person she is looking for is in the toilet. She did not apologize for the interruption, instead she said and.....implying we need to continue ordering. Which is why I'm giving it a 1 star on a service. If it was possible a none rating I would have given it. T'was a very bad customer experience. I believe interruption happen, but customers need to be informed. Any way the service from the trainee was awesome. The place is beautiful has lots...

I am extremely disappointed with the recent service. As a loyal customer for several years, I was surprised by the decline in quality. The new manager allowed my food to go cold while strictly enforcing a 15ml sauce limit, which is both frustrating and inadequate. After reluctantly adding another 15ml, I was handed cold food. To make matters worse, the chicken was not grilled properly—it tasted more like it had been boiled. With rising prices and competitors like Pedro's offering better value and the option to purchase extra sauce, Nando’s is falling behind. The "Extra Hot" sauce now feels more like mild, and the lack of options for purchasing additional sauce only adds to the...